INDICATORS OF SUCCESS

§ Financial (GOP, Restaurant Revenue, Average Check, Labour Control)

§ Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)

§ Achievement of employee engagement survey (Kenexa) and retention goals for department

AREAS OF RESPONSIBILITY

Organizes functions and events for hotel clients

§ Assists guest in organizing functions within hotel ability

§ Consistently uses banquet process and follows brand standards

§ Schedules staff to provide coverage for banquet events

§ Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

§ Leads Banquet Event Order (BEO) meetings on a weekly basis

§ Reviews BEO’s for errors and makes corrections

§ Anticipates banquet scheduling and supply needs based on BEO’s and forecasting

§ Communicates regularly with Sales, Catering, and Kitchen to coordinate events

§ Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§ Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

§ Reviews contracts with banquet vendors

§ Orders linens, food products,  equipment, and other banquet supplies to meet department needs

§ Leads quarterly inventories

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§ Attends work on time and as scheduled

§ Follows hotel grooming and hygiene standards

§ Minimise safety hazards by following all safety rules and procedures

§ Keeps Manager promptly and fully informed of all problems or unusual matters of significance

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§ At all times projects a favourable image of the Hotel to the public

INDICATORS OF SUCCESS

§ Financial (GOP, Restaurant Revenue, Average Check, Labour Control)

§ Customer Satisfaction & loyalty goals (Medallia Score, comment cards, annual quality review)

§ Achievement of employee engagement survey (Kenexa) and retention goals for department

AREAS OF RESPONSIBILITY

Organizes functions and events for hotel clients

§ Assists guest in organizing functions within hotel ability

§ Consistently uses banquet process and follows brand standards

§ Schedules staff to provide coverage for banquet events

§ Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

§ Leads Banquet Event Order (BEO) meetings on a weekly basis

§ Reviews BEO’s for errors and makes corrections

§ Anticipates banquet scheduling and supply needs based on BEO’s and forecasting

§ Communicates regularly with Sales, Catering, and Kitchen to coordinate events

§ Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

§ Recruits and selects qualified candidates

§ Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§ Communicates performance expectations and provides employees with on-going feedback

§ Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§ Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

§ Reviews contracts with banquet vendors

§ Orders linens, food products,  equipment, and other banquet supplies to meet department needs

§ Leads quarterly inventories

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§ Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§ Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§ Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§ Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§ Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§ Attends work on time and as scheduled

§ Follows hotel grooming and hygiene standards

§ Minimise safety hazards by following all safety rules and procedures

§ Keeps Manager promptly and fully informed of all problems or unusual matters of significance

§ Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§ Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§ At all times projects a favourable image of the Hotel to the public