AREAS OF RESPONSIBILITY

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

§  Presents menus, suggests cocktails and/or daily specials.

§  Exhibits knowledge of all items on the menu and wine list.

§  Takes order.

§  Prepares order for presentation to guest.

§  Replenishes water.

§  Makes and pours coffee for the customers.

§  Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

§  Processes customer restaurant bills promptly and accurately.

§  Cleans tables, chairs and floor area.

§  Resets table quickly.

§  Polishes silverware and folds linen.

§  Check the overall condition of the dining room, ensuring its readiness for customers.

§  Assists service team as necessary to meet or exceed guest expectations.

§  Log book and reservations must be read at the beginning of each shift.

§  Possesses a valid liquor card at all times.

§  Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.

§  Informs supervisor/manager of any customer dissatisfaction.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming, hygiene and dress standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other employees at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of the Brand to the public.

AREAS OF RESPONSIBILITY

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

§  Presents menus, suggests cocktails and/or daily specials.

§  Exhibits knowledge of all items on the menu and wine list.

§  Takes order.

§  Prepares order for presentation to guest.

§  Replenishes water.

§  Makes and pours coffee for the customers.

§  Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.

§  Processes customer restaurant bills promptly and accurately.

§  Cleans tables, chairs and floor area.

§  Resets table quickly.

§  Polishes silverware and folds linen.

§  Check the overall condition of the dining room, ensuring its readiness for customers.

§  Assists service team as necessary to meet or exceed guest expectations.

§  Log book and reservations must be read at the beginning of each shift.

§  Possesses a valid liquor card at all times.

§  Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.

§  Informs supervisor/manager of any customer dissatisfaction.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming, hygiene and dress standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other employees at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of the Brand to the public.