AREAS OF RESPONSIBILITY

Organizes functions and events for hotel clients

§  Assists guest in organizing functions within hotel ability

§  Consistently uses banquet process and follows brand standards

§  Schedules staff to provide coverage for banquet events

§  Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

§  Leads Banquet Event Order (BEO) meetings on a weekly basis

§  Reviews BEO’s for errors and makes corrections

§  Anticipates banquet scheduling and supply needs based on BEO’s and forecasting

§  Communicates regularly with Sales, Catering, and Kitchen to coordinate events

§  Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§  Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

§  Reviews contracts with banquet vendors

§  Orders linens, food products,  equipment, and other banquet supplies to meet department needs

§  Leads quarterly inventories

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Attends work on time and as scheduled

§  Follows hotel grooming and hygiene standards

§  Minimise safety hazards by following all safety rules and procedures

§  Keeps Manager promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

AREAS OF RESPONSIBILITY

Organizes functions and events for hotel clients

§  Assists guest in organizing functions within hotel ability

§  Consistently uses banquet process and follows brand standards

§  Schedules staff to provide coverage for banquet events

§  Communicates with event hosts/clients throughout event

Directs banquet setup and scheduling

§  Leads Banquet Event Order (BEO) meetings on a weekly basis

§  Reviews BEO’s for errors and makes corrections

§  Anticipates banquet scheduling and supply needs based on BEO’s and forecasting

§  Communicates regularly with Sales, Catering, and Kitchen to coordinate events

§  Inspects Banquet Rooms to ensure setup meets client expectations

Manages scheduling, training, and performance of banquet employees

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

§  Schedules employees to meet banquet labor expense projections and staff events

Tracks banquet supplies and makes orders

§  Reviews contracts with banquet vendors

§  Orders linens, food products,  equipment, and other banquet supplies to meet department needs

§  Leads quarterly inventories

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Attends work on time and as scheduled

§  Follows hotel grooming and hygiene standards

§  Minimise safety hazards by following all safety rules and procedures

§  Keeps Manager promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public