Participates in the development of human resource strategies which are aligned with overall objectives for the hotel

§  Assists with the development and implementation of human resource strategies for the department

§  Monitors status regularly and adjusts strategies as appropriate

§  Assists with the development and implementation of training plans which are aligned with the hotels strategies

Creates a work environment aligned with Carlson’s and the hotel brand’s culture by conducting management skills training on a regular basis

§  Conducts management skills training and follows-up with participants to assess utilization of new skills

§  Maximizes personal and professional productivity

§  Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Fills positions with qualified candidates on a timely basis

§  Builds and maintains relationships with potential labor sources

§  Works with managers to identify position requirements

§  Recruits candidates that demonstrate a good fit with the Carlson/hotel brand culture

§  Encourages employees to explore new roles within the hotel through personal/professional development

Supports the administration of human resources and benefits issues and ensures adherence to employment related laws

§  Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.

§  Maintains all employment records in accordance with the law

§  Provides Payroll and Benefits with required information for accurate and timely processing of employee information

§  Work with the Director of Human Resources to coordinate the hotel’s response to legal claims regarding the employment relationships

Develops and implements strategies and practices which support employee engagement

§  Coaches managers on effective ways to motivate employees and maximize employee engagement

§  Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues

§  Encourages recognition of employee’ contribution by coordinating a hotel-wide recognition programs

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Keep General Manager promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

Participates in the development of human resource strategies which are aligned with overall objectives for the hotel

§  Assists with the development and implementation of human resource strategies for the department

§  Monitors status regularly and adjusts strategies as appropriate

§  Assists with the development and implementation of training plans which are aligned with the hotels strategies

Creates a work environment aligned with Carlson’s and the hotel brand’s culture by conducting management skills training on a regular basis

§  Conducts management skills training and follows-up with participants to assess utilization of new skills

§  Maximizes personal and professional productivity

§  Ensures that employees attend all legally required training as scheduled; maintains and reviews tracking system regularly

Fills positions with qualified candidates on a timely basis

§  Builds and maintains relationships with potential labor sources

§  Works with managers to identify position requirements

§  Recruits candidates that demonstrate a good fit with the Carlson/hotel brand culture

§  Encourages employees to explore new roles within the hotel through personal/professional development

Supports the administration of human resources and benefits issues and ensures adherence to employment related laws

§  Keeps current on applicable human resources laws including discrimination, health and safety, privacy, etc.

§  Maintains all employment records in accordance with the law

§  Provides Payroll and Benefits with required information for accurate and timely processing of employee information

§  Work with the Director of Human Resources to coordinate the hotel’s response to legal claims regarding the employment relationships

Develops and implements strategies and practices which support employee engagement

§  Coaches managers on effective ways to motivate employees and maximize employee engagement

§  Counsels managers and employees on communicating and reinforcing performance expectations and addressing and resolving employment related issues

§  Encourages recognition of employee’ contribution by coordinating a hotel-wide recognition programs

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Keep General Manager promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public