§  Respond to incoming resumes as appropriate

§  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

§  Conducts screening interviews

§  Achievement of Hotel financial goals (GOP)

§  Employee satisfaction and retention

§  Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)

§  Achieve goals for candidate and manager satisfaction

§  Identify qualified candidates for open positions within a specified time frame

§  Respond to incoming resumes as appropriate

§  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

§  Conducts screening interviews

§  Co-ordinates candidate interview schedules

§  Updates candidates on status of selection process

Drafts offer letters

§  Screens and refers candidates

§  Offers position to selected candidates

§  Maintains current statistics on open and filled positions

§  Tracks and summarises recruitment costs as necessary\

§  Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested

§  Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up

§  Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager

§  Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee

§  Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards

§  Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs

§  Handles transfer or reclassification requests

§  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction

§  Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs

§  Informs employees of benefits, Hotel policies etc

§  Conducts training sessions as requested

§  Administers special employee promotions

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Maintains safe and secure environment for customers and employees

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

§  Minimum of two years progressive human resources experience

§  Bachelors degree preferred, certificate in related field required

§  Prior work experience in a union environment including negotiation and local and regional rules

§  Collaborate effectively with other hotel employees and managers to ensure teamwork

§  Able to resolve conflicts with supervisors and employees

§  Respond to incoming resumes as appropriate

§  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

§  Conducts screening interviews

§  Achievement of Hotel financial goals (GOP)

§  Employee satisfaction and retention

§  Customer satisfaction and loyalty goals (Medallia Score, Comment Cards, annual quality review)

§  Achieve goals for candidate and manager satisfaction

§  Identify qualified candidates for open positions within a specified time frame

§  Respond to incoming resumes as appropriate

§  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

§  Conducts screening interviews

§  Co-ordinates candidate interview schedules

§  Updates candidates on status of selection process

Drafts offer letters

§  Screens and refers candidates

§  Offers position to selected candidates

§  Maintains current statistics on open and filled positions

§  Tracks and summarises recruitment costs as necessary\

§  Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested

§  Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up

§  Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager

§  Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee

§  Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards

§  Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs

§  Handles transfer or reclassification requests

§  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction

§  Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs

§  Informs employees of benefits, Hotel policies etc

§  Conducts training sessions as requested

§  Administers special employee promotions

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Maintains safe and secure environment for customers and employees

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

§  Minimum of two years progressive human resources experience

§  Bachelors degree preferred, certificate in related field required

§  Prior work experience in a union environment including negotiation and local and regional rules

§  Collaborate effectively with other hotel employees and managers to ensure teamwork

§  Able to resolve conflicts with supervisors and employees