v  Develops & implements strategies for hotel / departments

v  Monitors status regularly and adjusts strategies as appropriate

v  Develops & implements training plans which are aligned with hotel’s business strategies

v  Analyses guest feedback results frequently and identifies trends

v  Conducts brand service training / refresher sessions

v  Partners with HODs / Departmental Trainers to develop strategies for keeping Yes I Can! alive within the respective functions.

v  Provides all new employees with a comprehensive induction program as part of the First 30 Days with Brand program to enable them to be orientated and efficiently productive from commencement

v  Conducts soft skills training and follows-up with participants to assess utilisation of new skills.

v  Ensures that employees attend all compliance training as scheduled; maintains and reviews tracking system regularly

v  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

v  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

v  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

v  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

v  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the hotel to the public

REQUIREMENTS

§  Minimum of three years’ progressive operations / functional experience at managerial level.

§  Bachelors degree preferred, certificate in related field required

§  An effective departmental Trainer

§  Collaborate effectively with other hotel employees and managers to ensure teamwork

§  Able to effectively conduct learning and development activities

§  Experience in managing brand standards

§  Able to collaborate effectively with hotel employees and HODs / managers to ensure teamwork

§  Strong verbal / written communication skills and interpersonal effectiveness

§  Pleasant personality

v  Develops & implements strategies for hotel / departments

v  Monitors status regularly and adjusts strategies as appropriate

v  Develops & implements training plans which are aligned with hotel’s business strategies

v  Analyses guest feedback results frequently and identifies trends

v  Conducts brand service training / refresher sessions

v  Partners with HODs / Departmental Trainers to develop strategies for keeping Yes I Can! alive within the respective functions.

v  Provides all new employees with a comprehensive induction program as part of the First 30 Days with Brand program to enable them to be orientated and efficiently productive from commencement

v  Conducts soft skills training and follows-up with participants to assess utilisation of new skills.

v  Ensures that employees attend all compliance training as scheduled; maintains and reviews tracking system regularly

v  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

v  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

v  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

v  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

v  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the hotel to the public

REQUIREMENTS

§  Minimum of three years’ progressive operations / functional experience at managerial level.

§  Bachelors degree preferred, certificate in related field required

§  An effective departmental Trainer

§  Collaborate effectively with other hotel employees and managers to ensure teamwork

§  Able to effectively conduct learning and development activities

§  Experience in managing brand standards

§  Able to collaborate effectively with hotel employees and HODs / managers to ensure teamwork

§  Strong verbal / written communication skills and interpersonal effectiveness

§  Pleasant personality