Participates in the development and implementation of business strategies for IT which are aligned with Radisson’s overall mission, vision values, and strategies

Troubleshoots and provides technical support

§  Trains managers and staff on use of hotel applications

§  Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues

§  Schedules and shares timing/impact of changes with appropriate hotel staff

§  Maintains hotel user accounts in Opera, Connect, Radisson Learning Network, and other hotel applications

Maintains availability and security of networks throughout the hotel

§  Monitors wireless network for hotel guests and employees

§  Keeps networks compliant with corporate guidelines

§  Maintains network security

Stays current on technical updates and changes to hotel utilized applications

§  Attends training and certification updates to hotel applications

§  Reviews updates provided by software and hardware vendors

§  Relays important information and timing of new releases, system repairs, and downtime

Establishes and maintains IT vendor relationships

§  Work with venders to troubleshoot and resolve issues

§  Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services

Participates in the development and implementation of business strategies for IT which are aligned with Radisson’s overall mission, vision values, and strategies

Troubleshoots and provides technical support

§  Trains managers and staff on use of hotel applications

§  Troubleshoots common problems and works with the corporate helpdesk and infrastructure teams to resolve IT issues

§  Schedules and shares timing/impact of changes with appropriate hotel staff

§  Maintains hotel user accounts in Opera, Connect, Radisson Learning Network, and other hotel applications

Maintains availability and security of networks throughout the hotel

§  Monitors wireless network for hotel guests and employees

§  Keeps networks compliant with corporate guidelines

§  Maintains network security

Stays current on technical updates and changes to hotel utilized applications

§  Attends training and certification updates to hotel applications

§  Reviews updates provided by software and hardware vendors

§  Relays important information and timing of new releases, system repairs, and downtime

Establishes and maintains IT vendor relationships

§  Work with venders to troubleshoot and resolve issues

§  Periodically submit requests for proposals (RFP) to new and existing vendors for IT-related supplies and services