§  Assigns utility stewards to their stations and assigns any special cleaning.

§  Follows up on assignments, making sure that all have been completed.

§  Issues cleaning supplies to stewards, checking usage and making adjustments when needed.

§  Provides assistance to all stewards as required, filling in at their stations when needed.

§  Ensures that kitchen floors and walk-ins are clean by inspecting the work of utility stewards.

§  Monitors cafeteria and provides assistance to kitchen personnel during set up and clean-up.

§  Monitors dish machine and pot room areas and makes corrections when needed.

§  Take inventory of existing china, glassware, etc. and reports to Kitchen Stewarding Executive.

§  Ensures proper amount of dishes and lids have been set up by checking hot boxes.

§  Monitors the breaking down and washing of all dishes and silverware from banquets.

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Attends work on time as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimises safety hazards by following all safety rules and procedures.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

REQUIREMENTS

§  2 years experience in hotel food and beverage

§  High school diploma required

§  Excellent oral and written communication skills

§  Collaborate effectively with other hotel employees and managers to ensure teamwork

§  Able to resolve conflicts guests, supervisor and employee

§  Ability to multitask and work well under pressure

§  Assigns utility stewards to their stations and assigns any special cleaning.

§  Follows up on assignments, making sure that all have been completed.

§  Issues cleaning supplies to stewards, checking usage and making adjustments when needed.

§  Provides assistance to all stewards as required, filling in at their stations when needed.

§  Ensures that kitchen floors and walk-ins are clean by inspecting the work of utility stewards.

§  Monitors cafeteria and provides assistance to kitchen personnel during set up and clean-up.

§  Monitors dish machine and pot room areas and makes corrections when needed.

§  Take inventory of existing china, glassware, etc. and reports to Kitchen Stewarding Executive.

§  Ensures proper amount of dishes and lids have been set up by checking hot boxes.

§  Monitors the breaking down and washing of all dishes and silverware from banquets.

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  Attends work on time as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimises safety hazards by following all safety rules and procedures.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

REQUIREMENTS

§  2 years experience in hotel food and beverage

§  High school diploma required

§  Excellent oral and written communication skills

§  Collaborate effectively with other hotel employees and managers to ensure teamwork

§  Able to resolve conflicts guests, supervisor and employee

§  Ability to multitask and work well under pressure