§   Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts

§   Makes outside sales calls to prospective catering customers

§   Clarifies customer requirements and suggests alternative menus, themes, etc.

§   Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed

§   Negotiates sale of catering sales functions

§   Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities

§   Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction

§   Ensure all materials used are in accordance with brand standards

 §   Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§   Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§   Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§   Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§   Performs other duties required to provide the service brand behavior and genuine hospitality

§   Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts

§   Makes outside sales calls to prospective catering customers

§   Clarifies customer requirements and suggests alternative menus, themes, etc.

§   Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed

§   Negotiates sale of catering sales functions

§   Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities

§   Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction

§   Ensure all materials used are in accordance with brand standards

 §   Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§   Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§   Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§   Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§   Performs other duties required to provide the service brand behavior and genuine hospitality