§  Greets guests and processes hotel registration.

§  Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times.

§  Ensure all guest account details are correct and accurate.

§  Keeps current on hotel accommodations, services and area attractions.

§  Responds to customer inquiries for information.

§  Arranges for services requested by the guest by working with other departments as appropriate.

§  Stays current with developments in the hotel by reviewing and updating the communication log.

§  Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.

§  Makes reservations in accordance with hotel’s yield management practices.

§  Processes customer credit at check-in in accordance with hotel policy.

§  Identifies and records special billing instruction and notifies Accounting.

§  Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.

§  Obtains appropriate approvals and signatures.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  At all times keeps a favourable image of the Brand.

§  Comply with the personal presentation, grooming and hygiene standards.

§  Actively support and promote Workplace Health and Safety within the work environment.

§  Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate.

§  Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.

REQUIREMENTS

§  One year front office experience is preferred

§  Strong computer systems skills

§  Excellent communication skills

§  Able to collaborate effectively with other hotel employees and managers

§  Strong Microsoft Office suite and reporting system skills

§  Ability to work a flexible schedule

§  Greets guests and processes hotel registration.

§  Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times.

§  Ensure all guest account details are correct and accurate.

§  Keeps current on hotel accommodations, services and area attractions.

§  Responds to customer inquiries for information.

§  Arranges for services requested by the guest by working with other departments as appropriate.

§  Stays current with developments in the hotel by reviewing and updating the communication log.

§  Offers guests updates to rooms and promotes hotel amenities, food and beverage outlets and services.

§  Makes reservations in accordance with hotel’s yield management practices.

§  Processes customer credit at check-in in accordance with hotel policy.

§  Identifies and records special billing instruction and notifies Accounting.

§  Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.

§  Obtains appropriate approvals and signatures.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

§  At all times keeps a favourable image of the Brand.

§  Comply with the personal presentation, grooming and hygiene standards.

§  Actively support and promote Workplace Health and Safety within the work environment.

§  Perform any other reasonable duties as directed by your Department head, the General Manager or his/her designate.

§  Maintain hotel and guest security and confidentiality at all times and reports any relevant information to a supervisor or manager.

REQUIREMENTS

§  One year front office experience is preferred

§  Strong computer systems skills

§  Excellent communication skills

§  Able to collaborate effectively with other hotel employees and managers

§  Strong Microsoft Office suite and reporting system skills

§  Ability to work a flexible schedule