AREAS OF RESPONSIBILITY

Participates in the development of business strategies for health club which are aligned with the overall objectives of the hotel:

§  Develops and implements strategies to achieve customer service objectives.

§  Formulates standard exercise routines for distribution to Health Club members and hotel customers.

§  Follows up with customers and Health Club Members to determine customer satisfaction levels.

§  Acquires a working knowledge of the hotel and in house facilities to respond to customer questions.

Ensure customer and member satisfaction by maintaining a clean and safe facility:

§  Monitors daily pool cleaning and chemical checks, ensures water quality meets Health Department requirements.

§  Reports needed cleaning services to housekeeping.

§  Reports necessary repairs to engineering.

§  Establishes and monitors rules and regulations of Health Club.

§  Posts necessary signs indicating Health Club safety regulations.

§  Maintains current CPR certification.

§  Ensure that all employees follow safety rules and procedures.

Manages the operations of the Health Club:

§  Establishes membership fee structure and monitors membership sales.

§  Orders amenities and necessary supplies for the Health Club.

§  Recommends purchases of new equipment and parts.

§  Orders equipment with General Manager’s approval.

Develops and implements strategies and practices which support employee engagement:

§  Recruits and selects qualified candidates.

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.

§  Communicates performance expectations and provides employees with on-going feedback.

§  Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.

Provide employees with the information needed to perform their job effectively:

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other employees at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

AREAS OF RESPONSIBILITY

Participates in the development of business strategies for health club which are aligned with the overall objectives of the hotel:

§  Develops and implements strategies to achieve customer service objectives.

§  Formulates standard exercise routines for distribution to Health Club members and hotel customers.

§  Follows up with customers and Health Club Members to determine customer satisfaction levels.

§  Acquires a working knowledge of the hotel and in house facilities to respond to customer questions.

Ensure customer and member satisfaction by maintaining a clean and safe facility:

§  Monitors daily pool cleaning and chemical checks, ensures water quality meets Health Department requirements.

§  Reports needed cleaning services to housekeeping.

§  Reports necessary repairs to engineering.

§  Establishes and monitors rules and regulations of Health Club.

§  Posts necessary signs indicating Health Club safety regulations.

§  Maintains current CPR certification.

§  Ensure that all employees follow safety rules and procedures.

Manages the operations of the Health Club:

§  Establishes membership fee structure and monitors membership sales.

§  Orders amenities and necessary supplies for the Health Club.

§  Recommends purchases of new equipment and parts.

§  Orders equipment with General Manager’s approval.

Develops and implements strategies and practices which support employee engagement:

§  Recruits and selects qualified candidates.

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities.

§  Communicates performance expectations and provides employees with on-going feedback.

§  Provides employees with coaching and counselling as needed to achieve performance objectives and reach their fullest potential.

Provide employees with the information needed to perform their job effectively:

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other employees at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.