§   Develops and implements strategies for achieving individual catering sales goals

§   Monitors status regularly and adjusts strategies as appropriate

Achieves catering sales goals by developing and implementing sales strategies

§   Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts

§   Makes outside sales calls to prospective catering customers

§   Clarifies customer requirements and suggests alternative menus, themes, etc.

§   Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed

§   Negotiates sale of catering sales functions

§   Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities

§   Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction

§   Ensure all materials used are in accordance with brand standards

§   Communicates clients' requests to all departments in an effective and timely manner

§   Works with sales team for additional business opportunities as appropriate

§   Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§   Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§   Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§   Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§   Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§   Performs other duties required to provide the service brand behavior and genuine hospitality

§   Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance

§   Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

§   Develops and participates in Hotel promotions as required

§   Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.

§   Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§   Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§   At all times projects a favourable image of the Hotel to the public

§   Minimum one - three years hotel catering or convention experience

§   Local market knowledge preferred

§   High school diploma required, bachelor’s degree preferred

§   Experience managing to brand standards

§   Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§   General knowledge of contract laws

§   Proficient computer skills including Microsoft Office suite

§   Strong verbal and written communication skills

§   Strong negotiation skills

§   Strong mathematical skills

§   Develops and implements strategies for achieving individual catering sales goals

§   Monitors status regularly and adjusts strategies as appropriate

Achieves catering sales goals by developing and implementing sales strategies

§   Identifies potential key accounts (banquet and group) and develops strategies to prioritize and penetrate those accounts

§   Makes outside sales calls to prospective catering customers

§   Clarifies customer requirements and suggests alternative menus, themes, etc.

§   Prepares proposals for client which outline details of proposed functions; coordinates preparation of estimates with food and beverage and other departments if needed

§   Negotiates sale of catering sales functions

§   Conducts on-site client inspections to illustrate available services, know meeting and sleeping room set-ups and capabilities

§   Monitors customer satisfaction with catering business; follows-up with key contacts on a regular basis to assess satisfaction

§   Ensure all materials used are in accordance with brand standards

§   Communicates clients' requests to all departments in an effective and timely manner

§   Works with sales team for additional business opportunities as appropriate

§   Assists in reviewing the function book and conducts evaluation of releasing or finalizing functions

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§   Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§   Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§   Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§   Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§   Performs other duties required to provide the service brand behavior and genuine hospitality

§   Keeps immediate Manager promptly and fully informed of all problems or unusual matters of significance

§   Maintains a high standard of personal grooming at all times in order to represent the Hotel in the best possible manner, reflecting the public role of the position

§   Develops and participates in Hotel promotions as required

§   Be familiar with objectives, strategies, action plans and other marketing related information contained within the Hotel annual business plan.

§   Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§   Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§   At all times projects a favourable image of the Hotel to the public

§   Minimum one - three years hotel catering or convention experience

§   Local market knowledge preferred

§   High school diploma required, bachelor’s degree preferred

§   Experience managing to brand standards

§   Able to collaborate effectively with other hotel employees and managers to ensure teamwork

§   General knowledge of contract laws

§   Proficient computer skills including Microsoft Office suite

§   Strong verbal and written communication skills

§   Strong negotiation skills

§   Strong mathematical skills