Key responsibilities:

• Proactively identify and pursue new business opportunities to maximize revenue and market share for the hotel, with a strong focus on delivering exceptional service to all clients.
• Develop and maintain strong relationships with existing and potential corporate, leisure, and MICE (Meetings, Incentives, Conferences, and Events) clients through regular engagement and personalized account management.
• Negotiate business terms and close sales contracts in alignment with hotel pricing strategy and profitability goals.
• Analyze client needs and present customized accommodation, event, and service solutions that meet or exceed expectations.
• Conduct market research to identify trends, competitor offerings, and customer needs to effectively position the hotel in the local and regional market.
• Utilize networking, social selling, referrals, and cold calling techniques to establish long-term, mutually beneficial partnerships with key accounts and prospects.
• Collaborate with the revenue management and marketing teams to optimize pricing, packages, and promotional activities.
• Represent the hotel at trade shows, networking events, sales missions, and client site inspections to promote brand visibility and drive bookings.
• Track and manage all sales activities using CRM tools, ensuring accurate forecasting and timely follow-up on leads.
• Monitor client satisfaction and handle service recovery to ensure repeat business and brand loyalty.
• Utilize networking and cold calling to build a long-term cooperation with clients.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Deliver on plans and objectives where sales initiatives & hotel targets are achieved.
• Build and maintain effective working relationships with all key stakeholders;

Key responsibilities:

• Proactively identify and pursue new business opportunities to maximize revenue and market share for the hotel, with a strong focus on delivering exceptional service to all clients.
• Develop and maintain strong relationships with existing and potential corporate, leisure, and MICE (Meetings, Incentives, Conferences, and Events) clients through regular engagement and personalized account management.
• Negotiate business terms and close sales contracts in alignment with hotel pricing strategy and profitability goals.
• Analyze client needs and present customized accommodation, event, and service solutions that meet or exceed expectations.
• Conduct market research to identify trends, competitor offerings, and customer needs to effectively position the hotel in the local and regional market.
• Utilize networking, social selling, referrals, and cold calling techniques to establish long-term, mutually beneficial partnerships with key accounts and prospects.
• Collaborate with the revenue management and marketing teams to optimize pricing, packages, and promotional activities.
• Represent the hotel at trade shows, networking events, sales missions, and client site inspections to promote brand visibility and drive bookings.
• Track and manage all sales activities using CRM tools, ensuring accurate forecasting and timely follow-up on leads.
• Monitor client satisfaction and handle service recovery to ensure repeat business and brand loyalty.
• Utilize networking and cold calling to build a long-term cooperation with clients.
• Work proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution.
• Deliver on plans and objectives where sales initiatives & hotel targets are achieved.
• Build and maintain effective working relationships with all key stakeholders;