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Front Office Manager
Radisson Blu Hotel, Bodø - Rooms
Front Office Manager
Radisson Blu Hotel, Bodø - Rooms
Full Time
2
Years
Experience
To be discussed
Front Office Manager
Radisson Blu Hotel, Bodø - Rooms
Full Time
2
Years
Experience
To be discussed
Skills
Leadership skills
Fluent in English
Revenue Management
Communication skills
Front Office Experience
Service-minded
Job description
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Front Office Manager to join our dynamic team here at Radisson Blu Hotel, Bodø!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
The Front Office Manager Role
As Front Office Manager, you have the operational responsibility for the department. Your role is to lead the daily operations as well as to motivate and lead the team. The role is a member of the hotel's management team and reports to the General Manager, but temporarily to the Operations Manager until end of the year.
Key Responsibilities of the Front Office Manager
- Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Develops and implements plans where front office initiatives & hotel targets are achieved
- Leads and manages the front office team, fostering a culture of growth, development and performance within the department
- Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Establishes and delivers an effective planned guest engagement programme
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
What we are looking for
We are looking for a person who appreciates a job where no two days are the same and who appreciates a diverse workplace. You love being present front of house among guests and team members, and you are energized by providing excellent service.
You like seeing others succeed, and supporting them in that journey comes naturally to you. A good working environment and guest satisfaction are always the top priorities and you never loose sight of the departments goals and targets.
Requirements of the Front Office Manager
- At least 2 years of experience in front office, preferably on of them being in a supervisory role
- A Bachelor's degree in Hotel Management or similar
- Strong problem-solving capabilities
- You are detail oriented and precise
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Experienced in using IT systems on various platforms
- Good knowledge of reception procedures, including reservations, guest services and revenue management
- Strong communication skills with the ability to collaborate with guests and colleagues on all levels
- Fluency in English is required and proficiency in Norwegian a plus
- You are flexible and enjoy working odd hours, including weekends and holidays, depending of the operational need
What We Offer Our Front Office Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- A workplace covered by collective agreement
- Special prices for employees at our own restaurants
- An international workplace with colleagues and guests from all over the world
- Employee canteen
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.
People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.
We are now looking for a Front Office Manager to join our dynamic team here at Radisson Blu Hotel, Bodø!
We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!
The Front Office Manager Role
As Front Office Manager, you have the operational responsibility for the department. Your role is to lead the daily operations as well as to motivate and lead the team. The role is a member of the hotel's management team and reports to the General Manager, but temporarily to the Operations Manager until end of the year.
Key Responsibilities of the Front Office Manager
- Ensures the smooth running of the front office department, where all aspects of the guest journey and experience are delivered to the highest level
- Works proactively to improve guest satisfaction and comfort, delivering a positive and timely response to guest enquiries and problem resolution
- Develops and implements plans where front office initiatives & hotel targets are achieved
- Leads and manages the front office team, fostering a culture of growth, development and performance within the department
- Prepares and is responsible for the departmental budget, ensuring that costs and inventory are controlled, that productivity and performance levels are attained
- Builds and maintains effective working relationships with all key stakeholders
- Establishes and delivers an effective planned guest engagement programme
- Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
What we are looking for
We are looking for a person who appreciates a job where no two days are the same and who appreciates a diverse workplace. You love being present front of house among guests and team members, and you are energized by providing excellent service.
You like seeing others succeed, and supporting them in that journey comes naturally to you. A good working environment and guest satisfaction are always the top priorities and you never loose sight of the departments goals and targets.
Requirements of the Front Office Manager
- At least 2 years of experience in front office, preferably on of them being in a supervisory role
- A Bachelor's degree in Hotel Management or similar
- Strong problem-solving capabilities
- You are detail oriented and precise
- Excellent leadership skills with a hands-on approach and lead-by-example work style
- Commitment to exceptional guest service with a passion for the hospitality industry
- Ability to find creative solutions, offering advice and recommendations
- Experienced in using IT systems on various platforms
- Good knowledge of reception procedures, including reservations, guest services and revenue management
- Strong communication skills with the ability to collaborate with guests and colleagues on all levels
- Fluency in English is required and proficiency in Norwegian a plus
- You are flexible and enjoy working odd hours, including weekends and holidays, depending of the operational need
What We Offer Our Front Office Manager
We aim to be as good a place to work as we are to stay. That is why we offer a competitive compensation and benefits package, which includes:
- Becoming a part of the #3 Best Employer in the Travel & Leisure industry globally, ranked by Forbes in 2023
- Special rates for our team members, and friends and families while travelling and staying in our hotels
- We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
- Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
- A workplace covered by collective agreement
- Special prices for employees at our own restaurants
- An international workplace with colleagues and guests from all over the world
- Employee canteen
Become part of the world of Moment Makers, we are looking forward to getting to know you!
Front Office Manager
Full Time
2
Years
Experience
To be discussed
Skills
Leadership skills
Fluent in English
Revenue Management
Communication skills
Front Office Experience
Service-minded
Storgata 2, 8006 Bodø, Norway