Main Objectives

• Operationally plan events of medium and low levels of complexity.

• Maintain standards of service during hotel and arena functions.

• To supervise and maintain day to day operations of the conferences and events department.

• To ensure that all event agendas and event briefs are met.

Summary of Duties

• To liaise with small and medium sized event organizers providing a confident and professional point of contact.

• To ensure that events are properly serviced and refreshments are delivered within agreed event agendas.

• To ensure that any customer complaints are actioned and where possible resolved.

• To ensure that all company systems are used to maximum efficiency, including MoorePay, Shield yourself.

• To ensure absences amongst hosts and team leaders are properly recorded and return to work meetings conducted.

• To make reasonable adjustments to monthly Rota in line with changing business needs.

• To ensure that all company, health & safety, legislation is adhered to, including licensing and food safety.

• To work closely with Conference Sales including assisting with show rounds.

• To lead training sessions for hosts and team leaders.

• To identify areas of underperformance including monitoring staff performance and conduct, shortfalls in procedural processes and cleanliness and hygiene.

• To ensure that payroll recording is completed in line with procedures.

To ensure that events are adequately staffed, in conjunction with the Centre Manager

To manage staff to ensure that events are serviced to the appropriate standards

To promote, sell and deliver events ensuring compliance with landlords directives

 Plan, organise, record and arrange procurement as required

To contribute to material to promote sports events and tournaments

To update staff and coaches on centre events

Main Objectives

• Operationally plan events of medium and low levels of complexity.

• Maintain standards of service during hotel and arena functions.

• To supervise and maintain day to day operations of the conferences and events department.

• To ensure that all event agendas and event briefs are met.

Summary of Duties

• To liaise with small and medium sized event organizers providing a confident and professional point of contact.

• To ensure that events are properly serviced and refreshments are delivered within agreed event agendas.

• To ensure that any customer complaints are actioned and where possible resolved.

• To ensure that all company systems are used to maximum efficiency, including MoorePay, Shield yourself.

• To ensure absences amongst hosts and team leaders are properly recorded and return to work meetings conducted.

• To make reasonable adjustments to monthly Rota in line with changing business needs.

• To ensure that all company, health & safety, legislation is adhered to, including licensing and food safety.

• To work closely with Conference Sales including assisting with show rounds.

• To lead training sessions for hosts and team leaders.

• To identify areas of underperformance including monitoring staff performance and conduct, shortfalls in procedural processes and cleanliness and hygiene.

• To ensure that payroll recording is completed in line with procedures.

To ensure that events are adequately staffed, in conjunction with the Centre Manager

To manage staff to ensure that events are serviced to the appropriate standards

To promote, sell and deliver events ensuring compliance with landlords directives

 Plan, organise, record and arrange procurement as required

To contribute to material to promote sports events and tournaments

To update staff and coaches on centre events