Employee Records
Guest Relation Supervisor
Radisson Blu Hotel - Doha - Rooms
Full Time
3 Years Experience
Coins Icon $823 / Month
Guest Relation Supervisor
Radisson Blu Hotel - Doha - Rooms

Description
Job Description

·         Attends work on time as scheduled.

·         Follows hotel standards regarding personal hygiene.

·         Minimizes dangers by following all safety rules and regulations.

·         Maximizes room sales and revenue for the hotel.

·         Reviews the VIP list on daily basis with the front Office Manager.

·         Checks the daily reports for special VIP arrangements.

·         Advises the Front Office Manager of the forthcoming visits of special VIPs.

·         Checks daily VIPs list of arrivals to select guests to whom a daily follow up is needed.

·         Ensures that the previous day’s cancellations of no-show courtesies are removed from rooms.

·         Checks amenities before sending them to the VIP rooms in terms of quantity, quality and presentation.

·         Ensures that VIP rooms are inspected well before guest arrivals. This includes the overall cleanliness, proper functioning, VIP set-up and                  turn down services.

·         Reviews all preparations relating to VIP arrivals (assigning rooms, pre-registration and General Manager’s card courtesies).

·         Greets and escorts VIPs to the rooms.

·         Is aware of department’s expenses.

·         Supervises the maintenance of the guest history files.

·         Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.

·         Communicates effectively with customers, co-workers and supervisors.

·         Demonstrates teamwork by co-operating and assisting co-workers as needed.

·         Practices ‘Yes I Can’ attitude


Requirements 

.          Minimum 3/ 4 years in the same position in a 4/5 star hotel.

·         Natural / Smiling attitude towards providing excellent quality service.

·         Good command of English Language

.          Native Arabic speaker Only. 

·         Possess a pleasing personality.

·         Age – 25 to 35 Years

.         Gender - Female 

·         Able to work under pressure in a fast paced, dynamic and challenging work environment.

·         Guest relation oriented.

·         Possess strong multitasking skills.

Salary QAR.3000 / - + Accommodation + Meals + Transportation 

Job Description

·         Attends work on time as scheduled.

·         Follows hotel standards regarding personal hygiene.

·         Minimizes dangers by following all safety rules and regulations.

·         Maximizes room sales and revenue for the hotel.

·         Reviews the VIP list on daily basis with the front Office Manager.

·         Checks the daily reports for special VIP arrangements.

·         Advises the Front Office Manager of the forthcoming visits of special VIPs.

·         Checks daily VIPs list of arrivals to select guests to whom a daily follow up is needed.

·         Ensures that the previous day’s cancellations of no-show courtesies are removed from rooms.

·         Checks amenities before sending them to the VIP rooms in terms of quantity, quality and presentation.

·         Ensures that VIP rooms are inspected well before guest arrivals. This includes the overall cleanliness, proper functioning, VIP set-up and                  turn down services.

·         Reviews all preparations relating to VIP arrivals (assigning rooms, pre-registration and General Manager’s card courtesies).

·         Greets and escorts VIPs to the rooms.

·         Is aware of department’s expenses.

·         Supervises the maintenance of the guest history files.

·         Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations.

·         Communicates effectively with customers, co-workers and supervisors.

·         Demonstrates teamwork by co-operating and assisting co-workers as needed.

·         Practices ‘Yes I Can’ attitude


Requirements 

.          Minimum 3/ 4 years in the same position in a 4/5 star hotel.

·         Natural / Smiling attitude towards providing excellent quality service.

·         Good command of English Language

.          Native Arabic speaker Only. 

·         Possess a pleasing personality.

·         Age – 25 to 35 Years

.         Gender - Female 

·         Able to work under pressure in a fast paced, dynamic and challenging work environment.

·         Guest relation oriented.

·         Possess strong multitasking skills.

Salary QAR.3000 / - + Accommodation + Meals + Transportation