·         Assist hotels guests on various internet/IT related issues with high Yes I Can attitude.

• Responds courteously and efficiently to queries and problems from system users
• Monitors and maintains proper inventory of system supplies
• Installation and configuration of new systems
• Assisting guest with A/V requirement if engineering is not available
• Ensures cleanliness of all data equipment and computer rooms
• Maintains a system error/progress logbook and deals with reported problems
• Assist IT Manager to maintains sufficient safety copies of systems software, application and data to be stored on site or off site in fireproof safe
• Assist IT Manager to ensures that Internet is always working in the Hotel and coordinates with our ISP for any problem
• Assist IT Manager to keep current all systems documentation, training manuals, and operational procedures
• Liaise with support vendors in case of any system issues as per AMC

• Assists the Controller’s Department in areas which he needs assistance.
• Any other duties, which may be assigned from time to time

• Maintains security and checks proper backup of all data files and systems at all times
• Recommends users of preventive maintenance and back up files
• Maintains comprehensive service log
• Liases with Security in investigation of thefts, and irregularities
• Fully understands the hotel’s fire, emergency, and bomb threat procedures 
• Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body   language and conduct

MISCELLANEOUS

• Attends meetings and training required by the Controller and Human Resources dept.
• Assists colleagues to perform similar or related jobs when necessary
• Is always able to be reached by mobile telephone, for help and technical support
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
• Maintains equipment, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
• Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function
• Is well updated on:

• Hotel facilities and special promotions
• Marketing promotions

• Laws relating to own field of responsibility

• Stays abreast of current and new industry technology relating to function
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
• Projects a favorable image of Radisson Hotel Group to the public

·         Assist hotels guests on various internet/IT related issues with high Yes I Can attitude.

• Responds courteously and efficiently to queries and problems from system users
• Monitors and maintains proper inventory of system supplies
• Installation and configuration of new systems
• Assisting guest with A/V requirement if engineering is not available
• Ensures cleanliness of all data equipment and computer rooms
• Maintains a system error/progress logbook and deals with reported problems
• Assist IT Manager to maintains sufficient safety copies of systems software, application and data to be stored on site or off site in fireproof safe
• Assist IT Manager to ensures that Internet is always working in the Hotel and coordinates with our ISP for any problem
• Assist IT Manager to keep current all systems documentation, training manuals, and operational procedures
• Liaise with support vendors in case of any system issues as per AMC

• Assists the Controller’s Department in areas which he needs assistance.
• Any other duties, which may be assigned from time to time

• Maintains security and checks proper backup of all data files and systems at all times
• Recommends users of preventive maintenance and back up files
• Maintains comprehensive service log
• Liases with Security in investigation of thefts, and irregularities
• Fully understands the hotel’s fire, emergency, and bomb threat procedures 
• Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees
• Works in a safe manner that does not harm or injure self or others
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
• Anticipates possible and probable hazards and conditions and takes action to prevent them from happening
• Maintains the highest standards of personal hygiene, dress, uniform, appearance, body   language and conduct

MISCELLANEOUS

• Attends meetings and training required by the Controller and Human Resources dept.
• Assists colleagues to perform similar or related jobs when necessary
• Is always able to be reached by mobile telephone, for help and technical support
• Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders
• Maintains equipment, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel
• Continuously seeks to endeavor and improve the department’s efficient operation, and knowledge of own job function
• Is well updated on:

• Hotel facilities and special promotions
• Marketing promotions

• Laws relating to own field of responsibility

• Stays abreast of current and new industry technology relating to function
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Maintains a favorable working relationship with employees and colleagues to promote a cooperative and harmonious working climate
• Projects a favorable image of Radisson Hotel Group to the public