Radisson Blu Hotel - Dubai Media City - Rooms Brand Cover
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Telephone Operator

Summary
Telephone Operator
Salary To Be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Dubai Media City - Dubai - United Arab Emirates

Telephone Operator


Description

KEY RESPONSIBILITIES:

 

  • Provides courteous service to customers by operating the switchboard according to standards.
  • Communicates clearly and courteously.
  • Demonstrates fluency in the use of equipment.
  • Transfers incoming calls promptly to the appropriate extension.
  • Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
  • Responds to customer questions regarding the hotel, in-house facilities and local events.
  • Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
  • Takes and delivers accurate and complete messages.
  • Insures customer is awakened as requested by accepting, recording and executing wake-up calls.
  • Communicates with authorized employees by using paging system and/or radio.
  • Follows established hotel security and safety policies as required.
  • Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
  • Prepares lists and reports as requested.
  • Checks the daily arrival list.

 

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

 

·         Is fully conversant with the hotel reservation system

·         Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

                 

SECURITY, HEALTH AND SAFETY

·         Ensures that own cash is secure at all times

·         Ensures all discrepancies in own cash are declared to the Service Manager and Controller

·         Ensures that guest details are not disclosed

·         Maintains high confidentiality in regards to guest privacy

·         Reports any suspicious behavior of guests and staff to the Service Manager, and Security

·         Notifies Service Manager and Executive Housekeeper regarding lost and found objects

·         Ensures that all potential and real hazards are reported appropriately immediately

·         Fully understands the hotel’s fire, emergency, and bomb procedures

·         Follows emergency procedures to provide for the security and safety of guests and employees

·         Works in a safe manner that does not harm or injure self or others

·         Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

·         Anticipates possible and probable hazards and conditions and notifies the Service Manager

·         Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

·         Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

·         Keeps logbook for the telephone function, and updates log book for next shift

·         Is aware of current room availability

·         Is fully aware of Radisson Blu service concepts

·         Is fully aware of current hotel promotions

·         Knows the names of key people within Radisson Blu

·         Communicates effectively with customers, colleagues, and supervisors

·         Demonstrates teamwork by co-operating and assisting Front Office as needed

·         Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager

·         Attends meetings and training required by the Service Manager

·         Accepts flexible work schedule necessary for uninterrupted service to hotel guests

·         Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager

·         Continuously seeks to endeavor professionalism in own job function 

KEY RESPONSIBILITIES:

 

  • Provides courteous service to customers by operating the switchboard according to standards.
  • Communicates clearly and courteously.
  • Demonstrates fluency in the use of equipment.
  • Transfers incoming calls promptly to the appropriate extension.
  • Assists customers make long distance calls by instructing them on the appropriate procedures and/or placing calls for them.
  • Responds to customer questions regarding the hotel, in-house facilities and local events.
  • Provides courteous, prompt and accurate inter-hotel communications to staff and customers.
  • Takes and delivers accurate and complete messages.
  • Insures customer is awakened as requested by accepting, recording and executing wake-up calls.
  • Communicates with authorized employees by using paging system and/or radio.
  • Follows established hotel security and safety policies as required.
  • Identifies and forwards incoming faxes, customer mail, packages and messages promptly.
  • Prepares lists and reports as requested.
  • Checks the daily arrival list.

 

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

 

·         Is fully conversant with the hotel reservation system

·         Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment

                 

SECURITY, HEALTH AND SAFETY

·         Ensures that own cash is secure at all times

·         Ensures all discrepancies in own cash are declared to the Service Manager and Controller

·         Ensures that guest details are not disclosed

·         Maintains high confidentiality in regards to guest privacy

·         Reports any suspicious behavior of guests and staff to the Service Manager, and Security

·         Notifies Service Manager and Executive Housekeeper regarding lost and found objects

·         Ensures that all potential and real hazards are reported appropriately immediately

·         Fully understands the hotel’s fire, emergency, and bomb procedures

·         Follows emergency procedures to provide for the security and safety of guests and employees

·         Works in a safe manner that does not harm or injure self or others

·         Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

·         Anticipates possible and probable hazards and conditions and notifies the Service Manager

·         Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

MISCELLANEOUS

·         Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

·         Keeps logbook for the telephone function, and updates log book for next shift

·         Is aware of current room availability

·         Is fully aware of Radisson Blu service concepts

·         Is fully aware of current hotel promotions

·         Knows the names of key people within Radisson Blu

·         Communicates effectively with customers, colleagues, and supervisors

·         Demonstrates teamwork by co-operating and assisting Front Office as needed

·         Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager

·         Attends meetings and training required by the Service Manager

·         Accepts flexible work schedule necessary for uninterrupted service to hotel guests

·         Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager

·         Continuously seeks to endeavor professionalism in own job function 


Details
Salary To Be discussed
Schedule Full Time
Experience Minimum 1 year of experience
Location Dubai Media City - Dubai - United Arab Emirates

Skills
Microsoft Office
Fast-Paced Experience
Fluent in English
By applying you confirm you have these skills.

expired job post
Dubai Media City - Dubai - United Arab Emirates