KEY RESPONSIBILITIES:

 Meets and exceeds customer and team member expectations by providing Yes I Can!

• Service & Teamwork;

-       Provides value added service to customers by doing whatever reasonable

-       And possible to meet or exceed customer expectations

-       Communicates effectively with customers, co-workers and supervisors needs.

-       Meets Yes I Can standards        

• Adheres to hotel policies and procedures:

-       Attends work on time as scheduled

-       Follows hotel’s standards regarding personal hygiene

-       Minimizes dangers by following all safety rules and regulations

• Maintains a favorable reputation of the Radisson SAS Hotel at all times.
• Maximizes rooms’ revenue and sales for the hotel.
• Is available to register, process and greet customers promptly and in a friendly manner.
• Checks the daily arrival and departure list.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of Radisson SAS service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Minimizes loss of revenue by adhering to all established credit procedures.
• Keeps effective key control.
• Ensures that guests’ mail and messages are delivered promptly.
• Handles difficult situations effectively.
• Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.
• Responds to negative comments and complaints; and notifies the Assistant Front Office Manager immediately for appropriate follow-up.
• Is fully conversant with the hotel reservation system.
• Maintains high confidentiality with regards to guests’ privacy.
• Reports any suspicious behavior of a guest or a staff to the Assistant Front Office Manager.
• Notifies the Housekeeping Department regarding lost and found objects.
• Follows emergency procedures to provide for the security and safety of guests and employees
• Maintains own working area and materials clean, tidy and in good shape: reports defective materials and equipment to the Assistant Front Office Manager.
• Continuously seeks and endeavors professionalism in own job function.
• Is fully aware of, and knows how to handle all current and future hotel promotions.
• Supervises co-ordinates and directs Receptionists

KEY RESPONSIBILITIES:

 Meets and exceeds customer and team member expectations by providing Yes I Can!

• Service & Teamwork;

-       Provides value added service to customers by doing whatever reasonable

-       And possible to meet or exceed customer expectations

-       Communicates effectively with customers, co-workers and supervisors needs.

-       Meets Yes I Can standards        

• Adheres to hotel policies and procedures:

-       Attends work on time as scheduled

-       Follows hotel’s standards regarding personal hygiene

-       Minimizes dangers by following all safety rules and regulations

• Maintains a favorable reputation of the Radisson SAS Hotel at all times.
• Maximizes rooms’ revenue and sales for the hotel.
• Is available to register, process and greet customers promptly and in a friendly manner.
• Checks the daily arrival and departure list.
• Is aware, at all times, of current room status and room availability.
• Is fully aware of Radisson SAS service concepts.
• Is fully aware of, and knows how to handle, all current and future hotel promotions.
• Minimizes loss of revenue by adhering to all established credit procedures.
• Keeps effective key control.
• Ensures that guests’ mail and messages are delivered promptly.
• Handles difficult situations effectively.
• Demonstrates a working knowledge of all services and facilities of the hotel and effectively assists the hotel’s guests.
• Responds to negative comments and complaints; and notifies the Assistant Front Office Manager immediately for appropriate follow-up.
• Is fully conversant with the hotel reservation system.
• Maintains high confidentiality with regards to guests’ privacy.
• Reports any suspicious behavior of a guest or a staff to the Assistant Front Office Manager.
• Notifies the Housekeeping Department regarding lost and found objects.
• Follows emergency procedures to provide for the security and safety of guests and employees
• Maintains own working area and materials clean, tidy and in good shape: reports defective materials and equipment to the Assistant Front Office Manager.
• Continuously seeks and endeavors professionalism in own job function.
• Is fully aware of, and knows how to handle all current and future hotel promotions.
• Supervises co-ordinates and directs Receptionists