Salary | To be discussed |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | Dubai Media City - Dubai - United Arab Emirates |
KEY RESPONSIBILITIES:
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
· Is fully conversant with the hotel reservation system
· Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
SECURITY, HEALTH AND SAFETY
· Ensures that own cash is secure at all times
· Ensures all discrepancies in own cash are declared to the Service Manager and Controller
· Ensures that guest details are not disclosed
· Maintains high confidentiality in regards to guest privacy
· Reports any suspicious behavior of guests and staff to the Service Manager, and Security
· Notifies Service Manager and Executive Housekeeper regarding lost and found objects
· Ensures that all potential and real hazards are reported appropriately immediately
· Fully understands the hotel’s fire, emergency, and bomb procedures
· Follows emergency procedures to provide for the security and safety of guests and employees
· Works in a safe manner that does not harm or injure self or others
· Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
· Anticipates possible and probable hazards and conditions and notifies the Service Manager
· Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANEOUS
· Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
· Keeps logbook for the telephone function, and updates log book for next shift
· Is aware of current room availability
· Is fully aware of Radisson Blu service concepts
· Is fully aware of current hotel promotions
· Knows the names of key people within Radisson Blu
· Communicates effectively with customers, colleagues, and supervisors
· Demonstrates teamwork by co-operating and assisting Front Office as needed
· Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager
· Attends meetings and training required by the Service Manager
· Accepts flexible work schedule necessary for uninterrupted service to hotel guests
· Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager
· Continuously seeks to endeavor professionalism in own job function
KEY RESPONSIBILITIES:
KNOWLEDGE OF FRONT OFFICE TECHNOLOGY
· Is fully conversant with the hotel reservation system
· Is able to operate switchboard, telefax, key equipment, credit card machines and printers, hotel alarm systems, and other Front Office equipment
SECURITY, HEALTH AND SAFETY
· Ensures that own cash is secure at all times
· Ensures all discrepancies in own cash are declared to the Service Manager and Controller
· Ensures that guest details are not disclosed
· Maintains high confidentiality in regards to guest privacy
· Reports any suspicious behavior of guests and staff to the Service Manager, and Security
· Notifies Service Manager and Executive Housekeeper regarding lost and found objects
· Ensures that all potential and real hazards are reported appropriately immediately
· Fully understands the hotel’s fire, emergency, and bomb procedures
· Follows emergency procedures to provide for the security and safety of guests and employees
· Works in a safe manner that does not harm or injure self or others
· Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations
· Anticipates possible and probable hazards and conditions and notifies the Service Manager
· Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct
MISCELLANEOUS
· Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift
· Keeps logbook for the telephone function, and updates log book for next shift
· Is aware of current room availability
· Is fully aware of Radisson Blu service concepts
· Is fully aware of current hotel promotions
· Knows the names of key people within Radisson Blu
· Communicates effectively with customers, colleagues, and supervisors
· Demonstrates teamwork by co-operating and assisting Front Office as needed
· Uses the ABC approach to respond to negative comments and complaints; and transfers complaints to the appropriate manager
· Attends meetings and training required by the Service Manager
· Accepts flexible work schedule necessary for uninterrupted service to hotel guests
· Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to the Service Manager
· Continuously seeks to endeavor professionalism in own job function
Salary | To be discussed |
Schedule | Full Time |
Experience | Minimum 2 years of experience |
Location | Dubai Media City - Dubai - United Arab Emirates |