Marketing & Social Media Coordinator

Key Duties AND RESPONSIBILITIES:

·       Exhibits strong commitment to the service needs of Radisson Blu, Ajman guests.

·       Work closely with other team members to meet of Radisson Blu, Ajman revenue goals.

·       Represents the company in a professional and courteous manner.

 PR & Marketing Communications:

·       Under the guidance of the Director of Rooms, F&B Manager and GM, update and implement collateral and brand standards required to support the sales, rooms and F&D offerings. This will range from hotel brochures to specific promotional requirements across the property.

·       Ensures compliance of Corporate Branding in all room and sales collateral.

·       Assist the GM with the execution of communications support strategies including the individual PR/Marketing plans for the hotel.

·       Assist with the organization & hosting of incoming international/foreign media groups & individual visits

·       Take pictures of events, VIP cocktails and photo shoots.

·       Assist with the coordination of photo shoots/ interviews between external publication and internal department.

Ensure PR presence at all meetings.

 Digital Marketing:

·       Coordinate and execute all social media activities, email marketing, website & content updates and mobile marketing

·       Develop and drive all social media channels in order to maximize the engagement of online audiences. Monitor and prepare weekly report for the campaigns.

·       Maintain and utilize sites like “Booking.com" and "TripAdvisor" by tracking and responding to the reviews and postings.

·       Update any relevant digital platforms, ensuring the brand standards are adhered

·       Manage F&B guests database and HTML distribution (training provided)

·       Take ownership of the website management

Administrative:

·       Update and manage the database, image and marketing folders 

·       Monitor the delivery of publications, organize accordingly.

·       Upon receiving weekly/monthly publications check for relevant PR coverage.

·       Constantly update media database for all publications.

·       Attend weekly meetings as requested by the direct report and give input/take note & record minutes

·       Assist with the coordination of events and/or meetings and other administrative tasks.

·       Ensure deadlines are met and communication with the team and management are up to date.

·       Keep pace with social media and internet marketing industry trends and developments

• Follows all applicable laws relating to own area of work
• Follows all applicable ethical conduct of the company and country
• Update HOD on all new laws, concerning their area.

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
• Assists colleagues when needed
• Informs and updates the HOD on problems and unusual matters
• Attends meetings and training required by the HOD
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Establishes and maintains effective internal communications, to ensure optimum team work and productivity

Safety and Security:

• Maintains high confidentiality in regards to guest privacy
• Ensures that the highest standards of grooming, body language and conduct is maintained by all employees in the department
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
• Anticipates possible and probable hazards and conditions and take action to prevent them from happening.

·         Is well updated on:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department and to the hotel

Key Duties AND RESPONSIBILITIES:

·       Exhibits strong commitment to the service needs of Radisson Blu, Ajman guests.

·       Work closely with other team members to meet of Radisson Blu, Ajman revenue goals.

·       Represents the company in a professional and courteous manner.

 PR & Marketing Communications:

·       Under the guidance of the Director of Rooms, F&B Manager and GM, update and implement collateral and brand standards required to support the sales, rooms and F&D offerings. This will range from hotel brochures to specific promotional requirements across the property.

·       Ensures compliance of Corporate Branding in all room and sales collateral.

·       Assist the GM with the execution of communications support strategies including the individual PR/Marketing plans for the hotel.

·       Assist with the organization & hosting of incoming international/foreign media groups & individual visits

·       Take pictures of events, VIP cocktails and photo shoots.

·       Assist with the coordination of photo shoots/ interviews between external publication and internal department.

Ensure PR presence at all meetings.

 Digital Marketing:

·       Coordinate and execute all social media activities, email marketing, website & content updates and mobile marketing

·       Develop and drive all social media channels in order to maximize the engagement of online audiences. Monitor and prepare weekly report for the campaigns.

·       Maintain and utilize sites like “Booking.com" and "TripAdvisor" by tracking and responding to the reviews and postings.

·       Update any relevant digital platforms, ensuring the brand standards are adhered

·       Manage F&B guests database and HTML distribution (training provided)

·       Take ownership of the website management

Administrative:

·       Update and manage the database, image and marketing folders 

·       Monitor the delivery of publications, organize accordingly.

·       Upon receiving weekly/monthly publications check for relevant PR coverage.

·       Constantly update media database for all publications.

·       Attend weekly meetings as requested by the direct report and give input/take note & record minutes

·       Assist with the coordination of events and/or meetings and other administrative tasks.

·       Ensure deadlines are met and communication with the team and management are up to date.

·       Keep pace with social media and internet marketing industry trends and developments

• Follows all applicable laws relating to own area of work
• Follows all applicable ethical conduct of the company and country
• Update HOD on all new laws, concerning their area.

• Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
• Assists colleagues when needed
• Informs and updates the HOD on problems and unusual matters
• Attends meetings and training required by the HOD
• Performs required duties and responsibilities in a timely and efficient manner to achieve the overall objective of the position
• Establishes and maintains effective internal communications, to ensure optimum team work and productivity

Safety and Security:

• Maintains high confidentiality in regards to guest privacy
• Ensures that the highest standards of grooming, body language and conduct is maintained by all employees in the department
• Maintains own working area, materials and company property clean, tidy and in good shape; reports defective materials and equipment to appropriate individual
• Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations.
• Anticipates possible and probable hazards and conditions and take action to prevent them from happening.

·         Is well updated on:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals, stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own department and to the hotel