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Summary
Reservations Agent
Salary To be discussed
Schedule Full Time
Location Ajman - United Arab Emirates

Reservations Agent


Description

Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Reservations Agent:

·         Greets guests over the phone in a friendly, courteous manner

·         Records reservation information accurately

·         Identifies and records group and transient business codes

·         Informs other departments of VIP arrivals

·         Identifies commissionable reservations and secures required information

·         Records and processes deposit information

·         Identifies and records special billing instructions; approves credit after consultation with the space controller

·         Files all reservations in a systematic order for easy referral

·         Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control of rooms

·         Records requests for special accommodation and suites

·         Assists with the preparation of the four-day forecast and VIP list

·         Achieves maximum occupancy and average rate by utilizing yield management

·         Uses up-selling techniques

·         Handles all special requests appropriately

·         Pre-blocks all special requests or VIP accommodations accurately

·         Keeps space controller informed of new group bookings

·         Utilizes guest history files for personalized service at the hotel

·         Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests

·         Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

·         Acknowledges assigned reservation faxes and messages

·         Communicates effectively with guests, colleagues, and supervisors.

·         Handles difficult situations effectively.

·         Is fully aware of all current promotions.

·         Communicates effectively with customers, colleagues, and supervisors.

·         Accepts flexible planned work schedule necessary for uninterrupted service to hotel guests.

·         Continuously seeks to endeavour professionalism in own job function.

 

Requirements of the Reservations Agent:

-       Arabic Speaker

-       Experience in reservations

-       Hands-on approach with a can-do work style

-       Commitment to delivering exceptional guest service with a passion for the hospitality industry

-       Ability to find creative solutions taking ownership for duties and tasks assigned

-       Personal integrity, with the ability to work in an environment that demands excellence

-       Experience of working with IT systems on various platforms

-       Strong communication skills


Radisson Blu Hotel, Ajman has stylish interiors, a wide array of restaurants and bars, and service-minded team with Yes I Can! attitude.

Radisson Blu Hotel, Ajman is one of the latest jewels in the Northern Emirates, with 148 elegant rooms all equipped with Apple TV connectivity, and a signature restaurant: Filini - simply cooked Italian food crafted from carefully chosen ingredients. Relaxation and rejuvenation are never far away with our elegant spa facilities having private massage rooms and a temperature-controlled swimming pool. Guests can enjoy the turquoise waters of Ajman with our shuttle service to our private off-site white sandy beach.

The hotel also features 4 meeting rooms and a large ballroom perfect for stylishly sophisticated solutions for memorable and successful meetings, wedding and events.


CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As the one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Are you passionate and driven enough to fill our house? We’ve got first class rooms … your challenge is to fill them. Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Reservations Team are natural organizers, sales driven with finicky attention to detail and totally tuning into guests needs. They are first class and strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Reservations Agent, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the Reservations Agent:

·         Greets guests over the phone in a friendly, courteous manner

·         Records reservation information accurately

·         Identifies and records group and transient business codes

·         Informs other departments of VIP arrivals

·         Identifies commissionable reservations and secures required information

·         Records and processes deposit information

·         Identifies and records special billing instructions; approves credit after consultation with the space controller

·         Files all reservations in a systematic order for easy referral

·         Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control of rooms

·         Records requests for special accommodation and suites

·         Assists with the preparation of the four-day forecast and VIP list

·         Achieves maximum occupancy and average rate by utilizing yield management

·         Uses up-selling techniques

·         Handles all special requests appropriately

·         Pre-blocks all special requests or VIP accommodations accurately

·         Keeps space controller informed of new group bookings

·         Utilizes guest history files for personalized service at the hotel

·         Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to the guests

·         Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

·         Acknowledges assigned reservation faxes and messages

·         Communicates effectively with guests, colleagues, and supervisors.

·         Handles difficult situations effectively.

·         Is fully aware of all current promotions.

·         Communicates effectively with customers, colleagues, and supervisors.

·         Accepts flexible planned work schedule necessary for uninterrupted service to hotel guests.

·         Continuously seeks to endeavour professionalism in own job function.

 

Requirements of the Reservations Agent:

-       Arabic Speaker

-       Experience in reservations

-       Hands-on approach with a can-do work style

-       Commitment to delivering exceptional guest service with a passion for the hospitality industry

-       Ability to find creative solutions taking ownership for duties and tasks assigned

-       Personal integrity, with the ability to work in an environment that demands excellence

-       Experience of working with IT systems on various platforms

-       Strong communication skills


Radisson Blu Hotel, Ajman has stylish interiors, a wide array of restaurants and bars, and service-minded team with Yes I Can! attitude.

Radisson Blu Hotel, Ajman is one of the latest jewels in the Northern Emirates, with 148 elegant rooms all equipped with Apple TV connectivity, and a signature restaurant: Filini - simply cooked Italian food crafted from carefully chosen ingredients. Relaxation and rejuvenation are never far away with our elegant spa facilities having private massage rooms and a temperature-controlled swimming pool. Guests can enjoy the turquoise waters of Ajman with our shuttle service to our private off-site white sandy beach.

The hotel also features 4 meeting rooms and a large ballroom perfect for stylishly sophisticated solutions for memorable and successful meetings, wedding and events.


CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As the one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.


Details
Salary To be discussed
Schedule Full Time
Location Ajman - United Arab Emirates

Skills
Fast-Paced Experience
By applying you confirm you have these skills.


Ajman - United Arab Emirates