FO Duty Manager

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As FO Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the FO Duty Manager:

-  Ensure all guests are being treated in an efficient and courteous manner and that all Radisson Blu standards are being applied.

-  Responsible for training, and coaching for the new joined employees.

-  Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.

-  Work in conjunction with accounting to maintain and minimize levels of account receivables.

-  Coordinate activities with other hotel departments in order to facilitate increased levels of communications and guest satisfaction.

-  Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

-  Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions and to maximize the use of Hotelkit in the property.

-  Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Radisson Blu standards.

-  Drive Radisson Blu Brand programs with continuous training and initiatives within the Front Office employees.

-  Ensure and develop plans to achieve the targets for all measurable programs of Brand Radisson Blu like Club Carlson, Upselling, Review Pro, Express Awards etc. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

-  Drives the Front Desk Up-selling Program

-  Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments

-  Develop potential of others through training, coaching and development opportunities

-  Takes an active role in ensuring that teams demonstrate and drive the Radisson Blu Brand initiatives and deliver the brand Commitment.

-  Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction

-  Maximize room occupancy and use up-selling techniques to promote hotel services and facilities 

-  Maintain good communication and working relationships with all hotel departments

-  Taking part in team building activities to ensure we “Work better together” 

-  Participates in developing new initiatives to enhance guest experience

-  Work effectively with colleagues from different viewpoints, cultures and countries

-  Assist the Front Office Manager to ensure a correct and smoothly operating department.

Requirements of the FO Duty Manager:    

• Experience in Front Desk
  
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments
• Preferably Arabic speaking

Radisson Blu Hotel, Ajman has stylish interiors, a wide array of restaurants and bars, and service-minded team with Yes I Can! attitude.

Radisson Blu Hotel, Ajman is one of the latest jewels in the Northern Emirates, with 148 elegant rooms all equipped with Apple TV connectivity, and a signature restaurant: Filini - simply cooked Italian food crafted from carefully chosen ingredients. Relaxation and rejuvenation are never far away with our elegant spa facilities having private massage rooms and a temperature-controlled swimming pool. Guests can enjoy the turquoise waters of Ajman with our shuttle service to our private off-site white sandy beach.

The hotel also features 4 meeting rooms and a large ballroom perfect for stylishly sophisticated solutions for memorable and successful meetings, wedding and events.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.

Does the hustle and bustle of life excite you? Are you able to create a loyal following, whilst handling the pace and keeping your team checked in? Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our first class Front Office Team is the heart of the house where we exude patience, empathy and personality to host the show and where we strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As FO Duty Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities of the FO Duty Manager:

-  Ensure all guests are being treated in an efficient and courteous manner and that all Radisson Blu standards are being applied.

-  Responsible for training, and coaching for the new joined employees.

-  Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.

-  Work in conjunction with accounting to maintain and minimize levels of account receivables.

-  Coordinate activities with other hotel departments in order to facilitate increased levels of communications and guest satisfaction.

-  Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.

-  Supervise the activities and the service levels of the concierge, telecommunications, and front desk divisions and to maximize the use of Hotelkit in the property.

-  Responsible for Radisson Rewards membership program and ensure that all guests who are members are appropriately recognized, meeting all Radisson Blu standards.

-  Drive Radisson Blu Brand programs with continuous training and initiatives within the Front Office employees.

-  Ensure and develop plans to achieve the targets for all measurable programs of Brand Radisson Blu like Club Carlson, Upselling, Review Pro, Express Awards etc. Monitor budget and control labour costs and expenses with a focus on rate strategy, building initiatives and inventory management.

-  Drives the Front Desk Up-selling Program

-  Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments

-  Develop potential of others through training, coaching and development opportunities

-  Takes an active role in ensuring that teams demonstrate and drive the Radisson Blu Brand initiatives and deliver the brand Commitment.

-  Liaise with AFOM on staffing and performance levels to achieve maximum guest satisfaction

-  Maximize room occupancy and use up-selling techniques to promote hotel services and facilities 

-  Maintain good communication and working relationships with all hotel departments

-  Taking part in team building activities to ensure we “Work better together” 

-  Participates in developing new initiatives to enhance guest experience

-  Work effectively with colleagues from different viewpoints, cultures and countries

-  Assist the Front Office Manager to ensure a correct and smoothly operating department.

Requirements of the FO Duty Manager:    

• Experience in Front Desk
  
• Ability to adapt to changing service environments
• Pro-active with a hands-on approach
• Passion for the hospitality industry
• Ability to manage work ensuring that tasks assigned are delivered
• Ability to find creative solutions, offering recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Ability to work collaboratively at all levels within the department
• An open and positive personality
• Ability to handle challenging priorities and assignments
• Preferably Arabic speaking

Radisson Blu Hotel, Ajman has stylish interiors, a wide array of restaurants and bars, and service-minded team with Yes I Can! attitude.

Radisson Blu Hotel, Ajman is one of the latest jewels in the Northern Emirates, with 148 elegant rooms all equipped with Apple TV connectivity, and a signature restaurant: Filini - simply cooked Italian food crafted from carefully chosen ingredients. Relaxation and rejuvenation are never far away with our elegant spa facilities having private massage rooms and a temperature-controlled swimming pool. Guests can enjoy the turquoise waters of Ajman with our shuttle service to our private off-site white sandy beach.

The hotel also features 4 meeting rooms and a large ballroom perfect for stylishly sophisticated solutions for memorable and successful meetings, wedding and events.

CAREERS
Join us in our mission to make every moment matter for our guests and be part of the most inspired hotel company in the world. At Radisson Hotel Group we believe that people are our number one asset. As one of the world’s largest hotel companies, we are always looking for great people to join our team. If this sounds like an ambition you share, then start with us.

To find out more about the Radisson Hotel Group, our Culture and Beliefs, then why not visit us at careers.radissonhotels.com.