TASKS, DUTIES AND RESPONSIBILITIES

RESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENT

·       Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed

·       Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”

·       Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required

·       Communicates with department heads regarding engineering programmes as they pertain to the physical plant

·       Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.

·       Takes prompt corrective action as necessary

·       Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation

·       Determines if work should be done internally or through external contractors

·       Schedules employees in accordance with plan

·       Assigns work orders by priority, and delegates duties and supervises work

·       Schedules the appropriate preventive maintenance programme

·       Responds to guest complaints and department service requests

·       Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as required

·       Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors

·       Directs and aids in the replacement of systems that become inadequate or obsolete

·       Recommends, establishes, and maintains inventory level thresholds based on budget and availability of supplies

·       Reviews and approves invoices

·       Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption

·       Maintains logs and journals for all utilities, reviews meter readings and regulates controls

·       Designs and supervises recycling programmes for aluminium, paper, plastic, glass, etc.

·       Prepares the operating budget for engineering, recommends items to be included in the hotel’s capital budget, and insures adherence with approved budget

MANAGING THE ENGINEERING FUNCTION

·       Manages employees working for the engineering function, including contractors and hotel employees

LAWS, REGULATIONS AND POLICIES

·       Follows all applicable laws

·       Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

HUMAN RESOURCES MANAGEMENT

·       Screens, interviews and selects potential staff for the department

·       Develops and recommends appropriate training to meet guest and internal needs

·       Checks that own staff meets and exceeds expectations by training and encouraging staff to provide Yes I Can! service

·       Identifies training needs

·       Makes sure staff receives skills training to provide consistent, reliable service

·       Encourages, develops and manages effective employee relations throughout the hotel

·       Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Manager

·       Works closely with the Human Resources Manager on the following Human Resources related tasks:
- Performance appraisals
- Coaching
- Counselling
- Discipline and grievance
- Employee relations
- Wage and salary administration
- Compensation and benefits
- Succession planning

EMPLOYEE RELATIONS

·       Fosters and develops effective employee relations throughout the hotel

·       Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity

·       Looks for ways to motivate and challenge employees

HEALTH AND SAFETY

·       Ensures that all potential and real hazards are reduced immediately

·       Fully understands the hotel’s fire, emergency, and bomb procedures

·       Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees

·       Ensures that own staff works in a safe manner that does not harm or injure self or others

·       Stimulates and encourages a general awareness of health and safety in tasks and activities

·       Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations

·       Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening

·       Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staff

MISCELLANEOUS

·       Attends meetings and training required by the General Manager

·       Assists colleagues to perform similar or related jobs when necessary

·       Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently

·       Accepts flexible work schedule necessary for uninterrupted service to hotel guests

·       Maintains own working area, materials and company property clean, tidy and in good shape

·       Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

·       Is well updated on, and possesses solid knowledge of the following:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
  stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own responsibility, and to the hotel
- Accepted methods of payment by the hotel
- Short and long term hotel as well as corporate marketing and promotional
  programmes
- Corporate clients and clients generating high business volume
- Union agreements

Minimum Requirements

• 3+ years of relevant experience in Property Maintenance
• Proven experience in property maintenance with strong problem-solving capabilities
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Engineering and property maintenance skills
• Ability to work collaboratively at all levels within the business
• Good MS-Office knowledge
• An open and positive personality
• Ability to handle challenging priorities and assignments

TASKS, DUTIES AND RESPONSIBILITIES

RESPONSIBLE FOR PROVIDING A SECURE AND COMFORTABLE ENVIRONMENT

·       Maintains facilities and equipment by conducting inspections on a regular basis to determine need and extent of service, equipment required, type of operation, and maintenance needed

·       Develops and implements strategies to achieve goals for “customer complaints per thousand rooms”, and “willingness to return”

·       Ensures adherence to applicable laws by meeting with government and insurance inspectors, and performing follow-up as required

·       Communicates with department heads regarding engineering programmes as they pertain to the physical plant

·       Keeps all mechanical, electrical, and structural blueprints and diagrams up to date; maintains library of part lists, maintenance manuals, reference books, catalogues, etc.

·       Takes prompt corrective action as necessary

·       Ensures that the physical plant is operating in a safe, efficient, and orderly fashion by directing all phases of maintenance, repair and renovation

·       Determines if work should be done internally or through external contractors

·       Schedules employees in accordance with plan

·       Assigns work orders by priority, and delegates duties and supervises work

·       Schedules the appropriate preventive maintenance programme

·       Responds to guest complaints and department service requests

·       Maintains a supply of inventory necessary for optimal operating efficiency by initiating purchasing orders for maintenance supplies, machinery, equipment, parts and services as required

·       Achieves the best price and suitability of product by appropriately selecting from available contractors and vendors

·       Directs and aids in the replacement of systems that become inadequate or obsolete

·       Recommends, establishes, and maintains inventory level thresholds based on budget and availability of supplies

·       Reviews and approves invoices

·       Develops and promotes energy conservation programmes by continually monitoring utility costs and consumption

·       Maintains logs and journals for all utilities, reviews meter readings and regulates controls

·       Designs and supervises recycling programmes for aluminium, paper, plastic, glass, etc.

·       Prepares the operating budget for engineering, recommends items to be included in the hotel’s capital budget, and insures adherence with approved budget

MANAGING THE ENGINEERING FUNCTION

·       Manages employees working for the engineering function, including contractors and hotel employees

LAWS, REGULATIONS AND POLICIES

·       Follows all applicable laws

·       Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

HUMAN RESOURCES MANAGEMENT

·       Screens, interviews and selects potential staff for the department

·       Develops and recommends appropriate training to meet guest and internal needs

·       Checks that own staff meets and exceeds expectations by training and encouraging staff to provide Yes I Can! service

·       Identifies training needs

·       Makes sure staff receives skills training to provide consistent, reliable service

·       Encourages, develops and manages effective employee relations throughout the hotel

·       Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Human Resources Manager

·       Works closely with the Human Resources Manager on the following Human Resources related tasks:
- Performance appraisals
- Coaching
- Counselling
- Discipline and grievance
- Employee relations
- Wage and salary administration
- Compensation and benefits
- Succession planning

EMPLOYEE RELATIONS

·       Fosters and develops effective employee relations throughout the hotel

·       Establishes and maintains effective internal communications, including weekly meetings with own staff to ensure optimum team work and productivity

·       Looks for ways to motivate and challenge employees

HEALTH AND SAFETY

·       Ensures that all potential and real hazards are reduced immediately

·       Fully understands the hotel’s fire, emergency, and bomb procedures

·       Ensures that emergency procedures are practised and enforced to provide for the security and safety of guests and employees

·       Ensures that own staff works in a safe manner that does not harm or injure self or others

·       Stimulates and encourages a general awareness of health and safety in tasks and activities

·       Ensures the safety of the people and property within the premises by applying hotel regulations, adhering to existing laws and regulations

·       Anticipates possible and probable hazards and conditions and corrects them or take action to prevent them from happening

·       Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by self and own staff

MISCELLANEOUS

·       Attends meetings and training required by the General Manager

·       Assists colleagues to perform similar or related jobs when necessary

·       Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently

·       Accepts flexible work schedule necessary for uninterrupted service to hotel guests

·       Maintains own working area, materials and company property clean, tidy and in good shape

·       Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function

·       Is well updated on, and possesses solid knowledge of the following:
- Hotel fire, bomb and emergency procedures
- Hotel health and safety policies and procedures
- Hotel facilities and nearby sights of interest and importance (i.e. hospitals,
  stations, tourist sights)
- Hotel standards of operation and departmental procedures
- Current licensing relating to own responsibility, and to the hotel
- Accepted methods of payment by the hotel
- Short and long term hotel as well as corporate marketing and promotional
  programmes
- Corporate clients and clients generating high business volume
- Union agreements

Minimum Requirements

• 3+ years of relevant experience in Property Maintenance
• Proven experience in property maintenance with strong problem-solving capabilities
• Good leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering recommendations 
• Personal integrity, with the ability to work in an environment that demands excellence
• Strong communication and listening skills
• Engineering and property maintenance skills
• Ability to work collaboratively at all levels within the business
• Good MS-Office knowledge
• An open and positive personality
• Ability to handle challenging priorities and assignments