Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel’s goals

 Manages the operation of the front office and related areas during assigned shifts

 §  Creates the first impression by supervising the door, concierge and front office areas

§  Maintain a constant, visible physical presence in public areas during opening hours

§  Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

§  Ensures that front desk handles billing and cash in accordance with hotel’s standards

§  Should be effective in reporting system and decision making.

§  To ensure guest satisfaction through out their stay and efficiently handle their complaints.

§  Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another

Participates in the development and implementation of strategies Front Office and Concierge that support achievement of the hotel’s goals

 Manages the operation of the front office and related areas during assigned shifts

 §  Creates the first impression by supervising the door, concierge and front office areas

§  Maintain a constant, visible physical presence in public areas during opening hours

§  Prepares and analyses reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

§  Ensures that front desk handles billing and cash in accordance with hotel’s standards

§  Should be effective in reporting system and decision making.

§  To ensure guest satisfaction through out their stay and efficiently handle their complaints.

§  Ensures seamless transition during shift changes by developing and implementing processes for shifts to communicate with one another