Guest Relations & Service:

• Welcome guests warmly and ensure efficient check-in and check-out processes.

• Handle guest inquiries, requests, and complaints promptly and courteously.

• Provide accurate information regarding hotel facilities, services, and local attractions.

• Coordinate with other departments (Housekeeping, Concierge, F&B, etc.) to ensure seamless guest experiences.

• Maintain guest privacy, confidentiality, and satisfaction at all times.

Operations & Administration:

• Manage guest reservations, room assignments, and billing procedures accurately.

• Ensure all guest registration details are complete and compliant with hotel policies.

• Handle payments, issue invoices, and process refunds or adjustments as required.

• Update and maintain guest profiles in the Property Management System (PMS).

• Assist with night audit and daily reports if required.

Professional Standards:

• Adhere to grooming, uniform, and service standards as defined by the hotel brand.

• Maintain a high level of product knowledge about the hotel and surrounding area.

• Ensure the front desk area is neat, organized, and presentable at all times.

• Support management with VIP arrivals, special requests, and group check-ins.

Guest Relations & Service:

• Welcome guests warmly and ensure efficient check-in and check-out processes.

• Handle guest inquiries, requests, and complaints promptly and courteously.

• Provide accurate information regarding hotel facilities, services, and local attractions.

• Coordinate with other departments (Housekeeping, Concierge, F&B, etc.) to ensure seamless guest experiences.

• Maintain guest privacy, confidentiality, and satisfaction at all times.

Operations & Administration:

• Manage guest reservations, room assignments, and billing procedures accurately.

• Ensure all guest registration details are complete and compliant with hotel policies.

• Handle payments, issue invoices, and process refunds or adjustments as required.

• Update and maintain guest profiles in the Property Management System (PMS).

• Assist with night audit and daily reports if required.

Professional Standards:

• Adhere to grooming, uniform, and service standards as defined by the hotel brand.

• Maintain a high level of product knowledge about the hotel and surrounding area.

• Ensure the front desk area is neat, organized, and presentable at all times.

• Support management with VIP arrivals, special requests, and group check-ins.