Creates 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

§  Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.

§  Performs other duties as required to provide ‘Yes I Can’ Genuine hospitality.

Provide employees with the information needed to perform their job effectively:

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

§   Greets guest and processes hotel registration.

§   Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times.

§   Ensure all guest account details are correct and accurate.

§   Keeps current on hotel accommodations, services and area attractions.

§   Responds to customer inquiries for information.

§   Arranges for services requested by the guest by working with other departments as appropriate.

§   Stays current with developments in the hotel by reviewing and updating the communication log.

§   Handles customer complaints, refers to Front Office Manager wherever necessary.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

§  Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.

§  Makes reservations in accordance with hotel’s yield management practices.

§  Processes customer credit at check-in in accordance with hotel policy.

§  Identifies and records special billing instruction and notifies Accounting.

§  Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.

§  Obtains appropriate approvals and signatures.

Maintain timely and accurate house counts:

§  Check on room availability and house status.

§  Verifies sell-out and near sell-out nights with reservations.

§  Communicates with housekeeping to ensure room availability and changes in house status; works to ensure that the room assignments are made to provide the customer with the best possible experience.

§  Ensures smooth transition through shift changes and relays all pertinent information to relieving Executives.

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming, hygiene and dress standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other staff at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

Can also connect at careers@radissonmbd.com

Creates 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.

§  Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction Guarantee.

§  Performs other duties as required to provide ‘Yes I Can’ Genuine hospitality.

Provide employees with the information needed to perform their job effectively:

§  Orients employees to the department and hotel and provides on-the-job training on job responsibilities.

§  Prioritises and assigns work.

§  Provides feedback to the employee and Department Manager on the employee’s work performance of job responsibilities.

Provides guests with assistance at the front desk during the check-in and check-out processes and throughout their stay:

§   Greets guest and processes hotel registration.

§   Develop good open communication and rapport with all guests.  Recognise return guests and ensure all guests expectations are met and exceeded at all times.

§   Ensure all guest account details are correct and accurate.

§   Keeps current on hotel accommodations, services and area attractions.

§   Responds to customer inquiries for information.

§   Arranges for services requested by the guest by working with other departments as appropriate.

§   Stays current with developments in the hotel by reviewing and updating the communication log.

§   Handles customer complaints, refers to Front Office Manager wherever necessary.

Maximises revenue and cash flow by promoting hotel services and adhering to credit and inventory control processes:

§  Offers guests updates on rooms and promotes hotel amenities, food and beverage outlets and services.

§  Makes reservations in accordance with hotel’s yield management practices.

§  Processes customer credit at check-in in accordance with hotel policy.

§  Identifies and records special billing instruction and notifies Accounting.

§  Follows hotel policy on cash banks – at all times adheres to credit limits and procedures as set down by the Financial Controller.

§  Obtains appropriate approvals and signatures.

Maintain timely and accurate house counts:

§  Check on room availability and house status.

§  Verifies sell-out and near sell-out nights with reservations.

§  Communicates with housekeeping to ensure room availability and changes in house status; works to ensure that the room assignments are made to provide the customer with the best possible experience.

§  Ensures smooth transition through shift changes and relays all pertinent information to relieving Executives.

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming, hygiene and dress standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other staff at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

Can also connect at careers@radissonmbd.com