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Focus on the Customer Seeks to understand
the guest, internal and external customers and meet and exceed the needs of
both the customer and the company. Attend to Detail Ensure that work is accurate, thorough and to the highest standards. Foster Teamwork Works well in a team environment and motivates team to sustain exceptional levels of performance. Communicate Effectively Clarify and provide information so that co-workers, customers and suppliers understand and can take action. Takes Responsibility Demonstrates personal ownership of tasks and follow through to get required results. |
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Technical Service Skills Demonstrate understanding of the technical service skills for assigned area (i.e. food and beverage service, housekeeping, etc..). Point of Sale Skilled in utilisation of point of sale systems and/or other back-of house systems. Up selling Know the available products and services and suggest alternatives. |
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Focus on the Customer Seeks to understand
the guest, internal and external customers and meet and exceed the needs of
both the customer and the company. Attend to Detail Ensure that work is accurate, thorough and to the highest standards. Foster Teamwork Works well in a team environment and motivates team to sustain exceptional levels of performance. Communicate Effectively Clarify and provide information so that co-workers, customers and suppliers understand and can take action. Takes Responsibility Demonstrates personal ownership of tasks and follow through to get required results. |
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Technical Service Skills Demonstrate understanding of the technical service skills for assigned area (i.e. food and beverage service, housekeeping, etc..). Point of Sale Skilled in utilisation of point of sale systems and/or other back-of house systems. Up selling Know the available products and services and suggest alternatives. |