Role                     :       Executive Housekeeper
Department       :       Housekeeping
Reporting to       :       General Manager
Experience         :       15 years plus
Location             :       Noida
Female Candidates Preferred

Please share your updated resume with your professional photograph at careers@radissonmbd.com

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

·         Develops and implements strategies for housekeeping

·         Monitors status regularly and adjusts strategies as appropriate

 Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened

·         Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals

·         Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

·         Inspects rooms, public space and back-of-the house areas continually

·         Determines appropriate staffing levels for forecasted business and schedules employees accordingly

·         Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

·         Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

·         Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

·         Manages operation of (and/or outsourced relationship with) laundry

·         Monitors assigned departments with compliance to safety standards

·         Coordinates room availability with the Front Office Manager

·         Coordinates room maintenance with Chief Engineer

Develops and implements strategies and practices which support employee engagement

·         Recruits and selects qualified candidates

·         Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

·         Communicates performance expectations and provides employees with on-going feedback

·         Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

·         Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

·         Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

·         Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

·         Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

·         Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

·         Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

·         Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

·         Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

·         At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

·         Minimum 15 years of experience in Housekeeping management

·         Bachelor degree preferred in Hotel Management

·         Able to collaborate effectively with other hotel employees and managers to ensure teamwork

·         Ability to speak and read English

·         Strong mathematical skills

·         Strong organizational skills

Role                     :       Executive Housekeeper
Department       :       Housekeeping
Reporting to       :       General Manager
Experience         :       15 years plus
Location             :       Noida
Female Candidates Preferred

Please share your updated resume with your professional photograph at careers@radissonmbd.com

AREAS OF RESPONSIBILITY

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

·         Develops and implements strategies for housekeeping

·         Monitors status regularly and adjusts strategies as appropriate

 Manages the operation of the housekeeping, public space and laundry areas; ensures that the rooms and public space areas are spotless and continually restocked and straightened

·         Develops and implements processes, procedures and standards for assigned departments which support achievement of service and financial goals

·         Prepares annual budget; monitors achievement of budget and takes corrective steps as appropriate

·         Inspects rooms, public space and back-of-the house areas continually

·         Determines appropriate staffing levels for forecasted business and schedules employees accordingly

·         Develops and implements process for providing employees with customer service, technical and safety training on an ongoing basis

·         Ensures health/safety of employees and guests by maintaining hotel in accordance to statutes and regulations and directs and trains staff accordingly

·         Oversees inventory, purchasing, disbursement and cost control for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.

·         Manages operation of (and/or outsourced relationship with) laundry

·         Monitors assigned departments with compliance to safety standards

·         Coordinates room availability with the Front Office Manager

·         Coordinates room maintenance with Chief Engineer

Develops and implements strategies and practices which support employee engagement

·         Recruits and selects qualified candidates

·         Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

·         Communicates performance expectations and provides employees with on-going feedback

·         Provides employees with coaching and counseling as needed to achieve performance objectives and their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

·         Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

·         Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

·         Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

·         Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

·         Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

·         Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance

·         Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

·         Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

·         At all times projects a favourable image of the Hotel to the public

REQUIREMENTS

·         Minimum 15 years of experience in Housekeeping management

·         Bachelor degree preferred in Hotel Management

·         Able to collaborate effectively with other hotel employees and managers to ensure teamwork

·         Ability to speak and read English

·         Strong mathematical skills

·         Strong organizational skills