Receptionist

                  PRIMARY OBJECTIVE OF POSITION

To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service connected with arriving, and in-house guests, in line with The Rezidor Hotel Group corporate guidelines and service concepts.

·       Is available to register, process, and greet customers promptly

·       Checks the daily arrival list

·       Welcomes customers to the hotel

·       Arranges fulfilment of customer services by working with Front Office staff, Housekeeping, Reservations and Room Service

·       Allocates rooms and issues appropriate keys

·       Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment

·       Is aware, at all times, of current room status and room availability

·       Is fully aware of, and knows how to handle, all current and future hotel promotions

·       Minimises loss of revenue by adhering to all established credit procedures

·       Insures all guests establish credit upon check-in

·       Improves timeliness of cash flow by adhering to established credit and inventory control procedures

·       Receives proper approval codes for cash and credit card paying customers

·       Adheres to hotel policies regarding the use of cash banks

·       Communicates effectively with guests, colleagues, and supervisors

·       Demonstrates teamwork by co-operating and assisting colleagues as needed

·       Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

·       Uses the Yes I Can! approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

·       Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

·       Working knowledge of Fidelio/Opera

·       Exceptionable computer skills including Microsoft Office

·       Fluent in English, both verbal and written skills

·       Flexible and able to work shifts

·       Excellent telephone manner

·       Yes I Can! attitude

SECURITY, HEALTH AND SAFETY

·       Ensures that own cash is secured at all times

·       Ensures all discrepancies in own cash are declared to the Service Manager and Financial Controller

·       Ensures that guest details are not disclosed

·       Maintains high confidentiality in regards to guest privacy

·       Reports any suspicious behaviour of guests and staff to the Service Manager, and Security

·       Notifies Service Manager and Executive Housekeeper regarding lost and found objects

·       Ensures that all potential and real hazards are reported appropriately immediately

·       Fully understands the hotel’s fire, emergency, and bomb procedures

·       Follows emergency procedures to provide for the security and safety of guests and employees

·       Works in a safe manner that does not harm or injure self or others

·       Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

·       Anticipates possible and probable hazards and conditions and notifies the Service Manager

·       Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

·       Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

GUEST RELATIONS

·       Actively pushes revenue generating items of the hotel

·       Updates self on guest room availability

·       Updates self on conference, banqueting and other events in the hotel

·       Updates self on the Sandton area and directions to popular destinations.

·       Acquires and uses information from the Concierge’s updated database of regular guests and VIP guests to provide personalised service

·       Welcomes and escorts guests upon arrival; exhibits courteous manners

·       Promotes The Rezidor Hotel Group by inviting guests to return

·       Maximises customer satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to customers

·       Keeps self updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance

·       Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information

·       Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels

·       Knows the names of key people within The Rezidor Hotel Group"The Radisson Blu Hotel Sandton Johannesburg is in the heart of the city’s upscale business district, and within walking distance of Gautrain Station.

Our hotel features 302 hotel rooms and suites and our open-kitchen restaurant, Vivace, where guests can watch the chefs prepare modern contemporary cuisine. Guests looking for stress relief can head upstairs to the sundeck and outdoor pool on the 8th floor, which also features a relaxing spa and fully equipped Planet Fitness Platinum Gym.

We also have a 95-seat auditorium and 15 well-equipped meeting rooms that are ideal for business and social gatherings."

·

 "The Radisson Blu Hotel Sandton Johannesburg is in the heart of the city’s upscale business district, and within walking distance of Gautrain Station.

Our hotel features 290 hotel rooms and suites and our open-kitchen restaurant, Vivace, where guests can watch the chefs prepare modern contemporary cuisine. Guests looking for stress relief can head upstairs to the sundeck and outdoor pool on the 8th floor, which also features a relaxing spa and fully equipped Planet Fitness Platinum Gym.

We also have a 95-seat auditorium and 15 well-equipped meeting rooms that are ideal for business and social gatherings."

                  PRIMARY OBJECTIVE OF POSITION

To increase customer satisfaction by providing efficient, prompt, trouble free and courteous Front Office service connected with arriving, and in-house guests, in line with The Rezidor Hotel Group corporate guidelines and service concepts.

·       Is available to register, process, and greet customers promptly

·       Checks the daily arrival list

·       Welcomes customers to the hotel

·       Arranges fulfilment of customer services by working with Front Office staff, Housekeeping, Reservations and Room Service

·       Allocates rooms and issues appropriate keys

·       Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment

·       Is aware, at all times, of current room status and room availability

·       Is fully aware of, and knows how to handle, all current and future hotel promotions

·       Minimises loss of revenue by adhering to all established credit procedures

·       Insures all guests establish credit upon check-in

·       Improves timeliness of cash flow by adhering to established credit and inventory control procedures

·       Receives proper approval codes for cash and credit card paying customers

·       Adheres to hotel policies regarding the use of cash banks

·       Communicates effectively with guests, colleagues, and supervisors

·       Demonstrates teamwork by co-operating and assisting colleagues as needed

·       Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

·       Uses the Yes I Can! approach to respond to negative comments and complaints; and notifies Front Office Manager immediately for appropriate follow-up

·       Issues appropriate keys to guests and staff according to the hotel’s guidelines and policies

KNOWLEDGE OF FRONT OFFICE TECHNOLOGY

·       Working knowledge of Fidelio/Opera

·       Exceptionable computer skills including Microsoft Office

·       Fluent in English, both verbal and written skills

·       Flexible and able to work shifts

·       Excellent telephone manner

·       Yes I Can! attitude

SECURITY, HEALTH AND SAFETY

·       Ensures that own cash is secured at all times

·       Ensures all discrepancies in own cash are declared to the Service Manager and Financial Controller

·       Ensures that guest details are not disclosed

·       Maintains high confidentiality in regards to guest privacy

·       Reports any suspicious behaviour of guests and staff to the Service Manager, and Security

·       Notifies Service Manager and Executive Housekeeper regarding lost and found objects

·       Ensures that all potential and real hazards are reported appropriately immediately

·       Fully understands the hotel’s fire, emergency, and bomb procedures

·       Follows emergency procedures to provide for the security and safety of guests and employees

·       Works in a safe manner that does not harm or injure self or others

·       Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations

·       Anticipates possible and probable hazards and conditions and notifies the Service Manager

·       Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

·       Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

GUEST RELATIONS

·       Actively pushes revenue generating items of the hotel

·       Updates self on guest room availability

·       Updates self on conference, banqueting and other events in the hotel

·       Updates self on the Sandton area and directions to popular destinations.

·       Acquires and uses information from the Concierge’s updated database of regular guests and VIP guests to provide personalised service

·       Welcomes and escorts guests upon arrival; exhibits courteous manners

·       Promotes The Rezidor Hotel Group by inviting guests to return

·       Maximises customer satisfaction and utilisation of hotel facilities by promoting hotel restaurants and other services to customers

·       Keeps self updated on all local events, sights, restaurants, activities etc., in order to provide customers with updated information, and assistance

·       Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information

·       Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels

·       Knows the names of key people within The Rezidor Hotel Group"The Radisson Blu Hotel Sandton Johannesburg is in the heart of the city’s upscale business district, and within walking distance of Gautrain Station.

Our hotel features 302 hotel rooms and suites and our open-kitchen restaurant, Vivace, where guests can watch the chefs prepare modern contemporary cuisine. Guests looking for stress relief can head upstairs to the sundeck and outdoor pool on the 8th floor, which also features a relaxing spa and fully equipped Planet Fitness Platinum Gym.

We also have a 95-seat auditorium and 15 well-equipped meeting rooms that are ideal for business and social gatherings."

·

 "The Radisson Blu Hotel Sandton Johannesburg is in the heart of the city’s upscale business district, and within walking distance of Gautrain Station.

Our hotel features 290 hotel rooms and suites and our open-kitchen restaurant, Vivace, where guests can watch the chefs prepare modern contemporary cuisine. Guests looking for stress relief can head upstairs to the sundeck and outdoor pool on the 8th floor, which also features a relaxing spa and fully equipped Planet Fitness Platinum Gym.

We also have a 95-seat auditorium and 15 well-equipped meeting rooms that are ideal for business and social gatherings."