Identifies qualified candidates by co-ordinating resume processes, preparing interview forms and conducting reference checks

§  Respond to incoming resumes as appropriate

§  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

§  Conducts screening interviews

Provides administrative support for recruitment process

§  Co-ordinates candidate interview schedules

§  Updates candidates on status of selection process

§  Drafts offer letters

Handles the recruitment process for assigned non-exempt positions from beginning to end

§  Screens and refers candidates

§  Offers position to selected candidates

Prepares and maintains current recruitment status reports

§  Maintains current statistics on open and filled positions

§  Tracks and summarises recruitment costs as necessary

 Workers Compensation and Workplace, Safety & Health

§  Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested

§  Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up

§  Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager

§  Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee

§  Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards

§  Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs

§  Handles transfer or reclassification requests

§  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction

§  Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs

§  Informs employees of benefits, Hotel policies etc

§  Conducts training sessions as requested

§  Administers special employee promotions

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§  Maintains safe and secure environment for customers and employees

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

Identifies qualified candidates by co-ordinating resume processes, preparing interview forms and conducting reference checks

§  Respond to incoming resumes as appropriate

§  Provides HR Consultants and/or Hotels with resumes which meet the position requirements

§  Conducts screening interviews

Provides administrative support for recruitment process

§  Co-ordinates candidate interview schedules

§  Updates candidates on status of selection process

§  Drafts offer letters

Handles the recruitment process for assigned non-exempt positions from beginning to end

§  Screens and refers candidates

§  Offers position to selected candidates

Prepares and maintains current recruitment status reports

§  Maintains current statistics on open and filled positions

§  Tracks and summarises recruitment costs as necessary

 Workers Compensation and Workplace, Safety & Health

§  Assists in the co-ordination of responses to EEO complaints, WS&H, Union Relations and grievances by researching situations and gathering information as requested

§  Maintains record keeping requirements of Workers’ Compensation as directed and provides necessary follow-up

§  Ensures Return to Work programs are implemented and that all Workers Compensation cases are reported to Human Resources Manager

§  Assists Department Heads in handling employee situations by counselling them in preparing of appropriate verbal and written communication to employee

§  Assists the Human Resources Manager in ensuring the quality and consistency of performance appraisals by reviewing appraisals and counselling Supervisors on appraisals which do not conform to Brand’s standards

§  Fosters positive attitude to Hotel and work environment by assisting the Human Resources Manager in planning and co-ordinating employee orientation, conducting training sessions and other ongoing programs

§  Handles transfer or reclassification requests

§  Utilises leadership skills and motivation techniques in order to maximise employee productivity and satisfaction

§  Assists in the co-ordination of wage and performance review activities of the Hotel to ensure compliance with the law and control costs

§  Informs employees of benefits, Hotel policies etc

§  Conducts training sessions as requested

§  Administers special employee promotions

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.  Provides employees with the training and resources they need to maximize employee engagement and deliver Yes I Can! service and teamwork

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§  Maintains safe and secure environment for customers and employees

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public