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General Manager
Radisson Blu Mosi-Oa-Tunya Livingstone Resort- Hotel Management
General Manager
Radisson Blu Mosi-Oa-Tunya Livingstone Resort- Hotel Management
Full Time
7
Years
Experience
To be discussed
General Manager
Radisson Blu Mosi-Oa-Tunya Livingstone Resort- Hotel Management
Full Time
7
Years
Experience
To be discussed
Skills
Excellent Business Acumen
Excellent Finance and Revenue experience
Excellent verbal and communication skills
Guest and Employee satisfaction
Quality and Results driven
Description
Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.
Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations.
Monitor performance to competitive set and initiate action if penetration development is negative.
Set objectives and delegate responsibilities to the management team.
Foster team work, open communication, shared information and co-operation.
Ensure the hotel management team utilizes in full all resources available in the Radisson Blu Hotels & Resorts and Radisson Hotel Group System to support the hotel and enhance efficiency and know-how.Create value whenever initiating activities or making
decisions.
Live and communicate the philosophy, mission and vision of Radisson Blu Hotels
& Resorts.
Ensure the management team
understands
the
dimension
of
value when doing
business. Ensure that the commercial aspects of decision-making
are
considered in all
relevant areas
(revenue management,
investments, purchasing, employee scheduling,
cost management, etc.)
Maintain a good working-relation and dialogue with the hotel’s owner(s).
Fully understand all contractual relations between Radisson Blu Hotels & Resorts and the owner and secure that all obligations are met. Understand, foresee and act proactively regarding any potential conflicts between owner’s interest and those of the Hotel.Know, understand and get involved in initiatives directed at local markets, such as senior
management sales calls and customer
events. Take
initiatives that build brand
awareness, such
as participation
in local organizations
and clubs, which include
decision makers, authorities,
press and opinion leaders.
Secure maximum implementation,
ongoing training
and
adherence to corporate guest satisfaction programs. Ensure
that all complaints from
guests
are dealt
with
properly and personally, in accordance with the Yes I Can! Guidelines. The General Manager is to handle Guest complaints personally by a telephone call followed up by a letter. Monitor
guest satisfaction reports and initiate
corrective action if
unsatisfactory.
Ensure that all employees in your hotel receive the necessary
training, both in
professional competence and in service attitude. Foster and encourage living up to the
brand values. Encourage self-development. Support
education initiatives
and
participation in task
force assignments.
Facilitate transfers within or beyond the Region. Ensure that good performers develop and move on
into new positions and assignments.
Implement and monitor routines for
effective prevention
of and dealing with fire,
major accidents and terrorism
at the hotel. Ensure relevant training and
induction of hotel personnel in
security matters (Emergency Management Manual). Facilitate
documentation of all prevention and
training activities. Investigate and
promptly and
diligently react
to all information
of a security nature.
Ensure that your
hotel seeks expert
advise on necessary and advisable safety & security equipment,
systems and solutions and implement the same.
Be responsible for the protection
of the brand image of Radisson Blu Hotels &
Resorts as per company guidelines.
Ensure that well prepared and commercially
sensible short and long-term investment
plans are developed. Seek
approval in accordance with
company
guidelines. Monitor execution
of investment
projects.
Include value
considerations
and
appropriate “Return on Investment”
calculations in the evaluation
process.
Adhere to and implement decisions of authority and “Grandfather principle” for all decision-making levels
(salary & benefits,
promotions,
dismissals
etc).
Inform superior of changes in the management team of your hotel. Adhere to and monitor the
hotels’ implementation of
corporate, contractual and
legal reporting guidelines.
Know, comply with and ensure the hotel complies with company policies as communicated from Radisson Blu Hotels & Resorts and Radisson Hotel Group head office. Ensure that all employees within the hotel are informed and trained to
understand the company’s Code
of Business Ethics. Department
Heads should sign for receipt of Code of Business Ethics
as described in company
guidelines.
Establish and monitor
pre-opening business
plan
(including sales
&
marketing, training, operational pre-opening, staffing and operating equipment list) and budget
for new hotel project and conversion. Ensure property
opens on time, within pre-
opening-budget and in accordance with Radisson Blu Hotels & Resorts
standards. Seek support and assure
co-ordination with immediate Supervisor and Radisson Blu Hotels &Resorts as well as Radisson
Hotel Group head office
resources (Pre- opening Management
Team).
Be at all times a role model for all points of contact with internal and external stakeholders for all employees and the
management team. This includes but is not limited to your behavior during
the customary use of hotel facilities for business
purposes, representation, and evening or week-end duties in line with executing your duties.
Develop, implement and adhere to strategic business plans, budgets and investment plans according to the annual business planning guidelines. Ensure that these are based on a good market and product knowledge, adequately foresee the near future as well as long-term expectations on market development and maintain realistic yet ambitious targets. Always strive to improve market penetration.
Monitor results regularly and initiate corrective measures and action plans if the hotel performs below expectations.
Monitor performance to competitive set and initiate action if penetration development is negative.
Set objectives and delegate responsibilities to the management team.
Foster team work, open communication, shared information and co-operation.
Ensure the hotel management team utilizes in full all resources available in the Radisson Blu Hotels & Resorts and Radisson Hotel Group System to support the hotel and enhance efficiency and know-how.Create value whenever initiating activities or making
decisions.
Live and communicate the philosophy, mission and vision of Radisson Blu Hotels
& Resorts.
Ensure the management team
understands
the
dimension
of
value when doing
business. Ensure that the commercial aspects of decision-making
are
considered in all
relevant areas
(revenue management,
investments, purchasing, employee scheduling,
cost management, etc.)
Maintain a good working-relation and dialogue with the hotel’s owner(s).
Fully understand all contractual relations between Radisson Blu Hotels & Resorts and the owner and secure that all obligations are met. Understand, foresee and act proactively regarding any potential conflicts between owner’s interest and those of the Hotel.Know, understand and get involved in initiatives directed at local markets, such as senior
management sales calls and customer
events. Take
initiatives that build brand
awareness, such
as participation
in local organizations
and clubs, which include
decision makers, authorities,
press and opinion leaders.
Secure maximum implementation,
ongoing training
and
adherence to corporate guest satisfaction programs. Ensure
that all complaints from
guests
are dealt
with
properly and personally, in accordance with the Yes I Can! Guidelines. The General Manager is to handle Guest complaints personally by a telephone call followed up by a letter. Monitor
guest satisfaction reports and initiate
corrective action if
unsatisfactory.
Ensure that all employees in your hotel receive the necessary
training, both in
professional competence and in service attitude. Foster and encourage living up to the
brand values. Encourage self-development. Support
education initiatives
and
participation in task
force assignments.
Facilitate transfers within or beyond the Region. Ensure that good performers develop and move on
into new positions and assignments.
Implement and monitor routines for
effective prevention
of and dealing with fire,
major accidents and terrorism
at the hotel. Ensure relevant training and
induction of hotel personnel in
security matters (Emergency Management Manual). Facilitate
documentation of all prevention and
training activities. Investigate and
promptly and
diligently react
to all information
of a security nature.
Ensure that your
hotel seeks expert
advise on necessary and advisable safety & security equipment,
systems and solutions and implement the same.
Be responsible for the protection
of the brand image of Radisson Blu Hotels &
Resorts as per company guidelines.
Ensure that well prepared and commercially
sensible short and long-term investment
plans are developed. Seek
approval in accordance with
company
guidelines. Monitor execution
of investment
projects.
Include value
considerations
and
appropriate “Return on Investment”
calculations in the evaluation
process.
Adhere to and implement decisions of authority and “Grandfather principle” for all decision-making levels
(salary & benefits,
promotions,
dismissals
etc).
Inform superior of changes in the management team of your hotel. Adhere to and monitor the
hotels’ implementation of
corporate, contractual and
legal reporting guidelines.
Know, comply with and ensure the hotel complies with company policies as communicated from Radisson Blu Hotels & Resorts and Radisson Hotel Group head office. Ensure that all employees within the hotel are informed and trained to
understand the company’s Code
of Business Ethics. Department
Heads should sign for receipt of Code of Business Ethics
as described in company
guidelines.
Establish and monitor
pre-opening business
plan
(including sales
&
marketing, training, operational pre-opening, staffing and operating equipment list) and budget
for new hotel project and conversion. Ensure property
opens on time, within pre-
opening-budget and in accordance with Radisson Blu Hotels & Resorts
standards. Seek support and assure
co-ordination with immediate Supervisor and Radisson Blu Hotels &Resorts as well as Radisson
Hotel Group head office
resources (Pre- opening Management
Team).
Be at all times a role model for all points of contact with internal and external stakeholders for all employees and the
management team. This includes but is not limited to your behavior during
the customary use of hotel facilities for business
purposes, representation, and evening or week-end duties in line with executing your duties.
General Manager
Full Time
7
Years
Experience
To be discussed
Skills
Excellent Business Acumen
Excellent Finance and Revenue experience
Excellent verbal and communication skills
Guest and Employee satisfaction
Quality and Results driven
expired job post
Mosi-oa-Tunya National Park, Livingstone, Zambia