Reservations Coordinator

·        Greets guests over the phone in a friendly, courteous manner

·        Records reservation information accurately; identifies and records group and transient business codes

·        Informs other departments of VIP arrivals

·        Identifies commissionable reservations and secures required information

·        Records and processes deposit information

·        Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager

·        Files all reservations in a systematic order for easy referral

·        Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

·        Records requests for special accommodations and suites

·        Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status

·        Assists with the preparation of the forecast and VIP list

·        Achieves maximum occupancy and average rate by utilizing yield management

·        Uses up-selling techniques

·        Handles all special requests appropriately

·        Pre-blocks all special requests or VIP accommodations accurately

·        Keeps Reservations Manager informed of new group bookings

·        Utilizes guest history files for personalized service at the hotel

·        Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

·        Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

·        Acknowledges assigned reservation faxes and messages

·        Ensures all Daily/Weekly & Monthend Reports are signed off by RM and filed accordingly.

·        Greets guests over the phone in a friendly, courteous manner

·        Records reservation information accurately; identifies and records group and transient business codes

·        Informs other departments of VIP arrivals

·        Identifies commissionable reservations and secures required information

·        Records and processes deposit information

·        Identifies and records special billing instructions; approves credit after consultation with the Reservatios Manager

·        Files all reservations in a systematic order for easy referral

·        Contributes to maximum occupancy of the hotel by assisting in maintaining accurate inventory control for rooms

·        Records requests for special accommodations and suites

·        Advises and assists Revenue Manager to notify the Worldwide Reservations Centre of rates and availability status

·        Assists with the preparation of the forecast and VIP list

·        Achieves maximum occupancy and average rate by utilizing yield management

·        Uses up-selling techniques

·        Handles all special requests appropriately

·        Pre-blocks all special requests or VIP accommodations accurately

·        Keeps Reservations Manager informed of new group bookings

·        Utilizes guest history files for personalized service at the hotel

·        Maximizes customer satisfaction and hotel revenue by promoting hotel restaurants and other services and facilities to guests

·        Deals with assigned incoming correspondence, faxes and reservation messages in a timely and accurate manner

·        Acknowledges assigned reservation faxes and messages

·        Ensures all Daily/Weekly & Monthend Reports are signed off by RM and filed accordingly.