Receptionist

·       Knows all relevant SOP’s and follows SOP’s for all tasks.

·       Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.

·       Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.

·       Ensures correct rate at time of check-in and checks with Service Manager should queries arise.

·       Changes guest rooms if approved by Service Manager.

·       Is aware, at all times, of current room status and room availability.

·       Is fully aware of Radisson BLU service concepts.

·       Increases hotel revenue by promoting food and beverage outlets within the hotel.

·       Minimises loss of revenue by adhering to all established credit procedures.

·       Monitors customer accounts and brings problems with guest credit limits to the attention of the Service Manager.

·       Improves timeliness of cash flow by adhering to established credit and inventory control procedures.

·       Identifies and records special billing instructions and notifies accounting and Service Manager.

·       Adheres to hotel policies regarding the use of cash banks (‘floats’) and takes responsibility for own cash bank.

·       Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up.

·       Works closely with all other departments to ensure 100% Guest Satisfaction.

·       Knows all relevant SOP’s and follows SOP’s for all tasks.

·       Stays current with developments in the hotel by reviewing the communication log book each shift; updates log book for next shift.

·       Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment.

·       Ensures correct rate at time of check-in and checks with Service Manager should queries arise.

·       Changes guest rooms if approved by Service Manager.

·       Is aware, at all times, of current room status and room availability.

·       Is fully aware of Radisson BLU service concepts.

·       Increases hotel revenue by promoting food and beverage outlets within the hotel.

·       Minimises loss of revenue by adhering to all established credit procedures.

·       Monitors customer accounts and brings problems with guest credit limits to the attention of the Service Manager.

·       Improves timeliness of cash flow by adhering to established credit and inventory control procedures.

·       Identifies and records special billing instructions and notifies accounting and Service Manager.

·       Adheres to hotel policies regarding the use of cash banks (‘floats’) and takes responsibility for own cash bank.

·       Uses the ABC approach to respond to negative comments and complaints; and notifies Service Manager immediately for appropriate follow-up.

·       Works closely with all other departments to ensure 100% Guest Satisfaction.