·       Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.

·       Is proficient in all Front Office Standard Operating Procedures and displays good leadership by example by following all SOP’s.

·       Utilises supervisory skills and motivation to maximise employee productivity and satisfaction.

·       Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations.

·       Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests.

·       Supervises Receptionists cash-up and checks all banking at the end of shift.

·       Makes sure Front Office employees utilise yield management to maximise room revenue.

·       Completes the relevant Service Manager Checklist on a daily basis.

·       Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.

·       Is proficient in all Front Office Standard Operating Procedures and displays good leadership by example by following all SOP’s.

·       Utilises supervisory skills and motivation to maximise employee productivity and satisfaction.

·       Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations.

·       Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests.

·       Supervises Receptionists cash-up and checks all banking at the end of shift.

·       Makes sure Front Office employees utilise yield management to maximise room revenue.

·       Completes the relevant Service Manager Checklist on a daily basis.