Guest Service Associate - F&B (S)

Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

• Communicates and demonstrates ‘Yes I Can’ service to other employees.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
• Performs other duties as required to provide ‘Yes I Can’ genuine hospitality.

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

• Presents menus, suggests cocktails and/or daily specials.
• Exhibits knowledge of all items on the menu and wine list.
• Takes order.
• Prepares order for presentation to guest.
• Replenishes water.
• Makes and pours coffee for the customers.
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
• Processes customer restaurant bills promptly and accurately.
• Cleans tables, chairs and floor area.
• Resets table quickly.
• Polishes silverware and folds linen.
• Check the overall condition of the dining room, ensuring its readiness for customers.

• Assists service team as necessary to meet or exceed guest expectations.
• Log book and reservations must be read at the beginning of each shift.
• Possesses a valid liquor card at all times.
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.
• Informs supervisor/manager of any customer dissatisfaction.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.
• Fill out time sheet on the completion of each shift, and have supervisor co-sign.

Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

• Communicates and demonstrates ‘Yes I Can’ service to other employees.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Listens, apologises with empathy, finds a solution and follows through when resolving guest problems.
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
• Performs other duties as required to provide ‘Yes I Can’ genuine hospitality.

Ensures customer satisfaction by courteously greeting customers and promptly escorting them to their seats:

• Presents menus, suggests cocktails and/or daily specials.
• Exhibits knowledge of all items on the menu and wine list.
• Takes order.
• Prepares order for presentation to guest.
• Replenishes water.
• Makes and pours coffee for the customers.
• Clears table throughout dining experience using proper methods for removing dishes, glassware and silverware.
• Processes customer restaurant bills promptly and accurately.
• Cleans tables, chairs and floor area.
• Resets table quickly.
• Polishes silverware and folds linen.
• Check the overall condition of the dining room, ensuring its readiness for customers.

• Assists service team as necessary to meet or exceed guest expectations.
• Log book and reservations must be read at the beginning of each shift.
• Possesses a valid liquor card at all times.
• Acquires a working knowledge of hotel, in-house facilities and local information to respond to customer questions in these areas.  Promote all other services the hotel provides.
• Informs supervisor/manager of any customer dissatisfaction.
• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimise safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.
• Fill out time sheet on the completion of each shift, and have supervisor co-sign.