Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

• Communicates and demonstrates ‘Yes I Can’ service to other employees.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Listens, apologies with empathy, finds a solution and follows through when resolving guest problems.
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
• Performs other duties as required to provide ‘Yes I Can’ genuine hospitality.

 Receives and promptly prepares customer orders for room service:

• Accurately records, pre-checks and picks-up room service orders.
• Exhibits complete knowledge of menu items and specifications including proper preparation methods.
• Stays current with daily specials, new menu items, price changes, etc..
• Serves orders to customers in a prompt manner.
• Rectifies any customer dissatisfaction and/or reports it to the manager.
• Clears tables, using proper method to stack dishes, glassware and silverware.
• Polishes silverware, folds linen.

 Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimize safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.

• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favorable image of Brand to the public.

Create 100% guest satisfaction by providing ‘Yes I Can’ genuine hospitality and by exceeding guest expectations:

• Communicates and demonstrates ‘Yes I Can’ service to other employees.
• Gives personal attention, takes personal responsibility and uses teamwork when providing guest services.
• Listens, apologies with empathy, finds a solution and follows through when resolving guest problems.
• Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% guest Satisfaction Guarantee.
• Performs other duties as required to provide ‘Yes I Can’ genuine hospitality.

 Receives and promptly prepares customer orders for room service:

• Accurately records, pre-checks and picks-up room service orders.
• Exhibits complete knowledge of menu items and specifications including proper preparation methods.
• Stays current with daily specials, new menu items, price changes, etc..
• Serves orders to customers in a prompt manner.
• Rectifies any customer dissatisfaction and/or reports it to the manager.
• Clears tables, using proper method to stack dishes, glassware and silverware.
• Polishes silverware, folds linen.

 Adheres to hotel policies and procedures:

• Attends work on time and as scheduled.
• Follows hotel grooming, hygiene and dress standards.
• Minimize safety hazards by following all safety rules and procedures.
• Refrain from personal conversations with other staff at the main entrance.

• Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

• Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
• Maintains a favorable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.
• At all time projects a favorable image of Brand to the public.