Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations

 §  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologises with empathy, finds a solution and follows through when resolving guest problems

§  Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

§  Performs other duties as required to provide Yes I Can! genuine hospitality

 Provides prompt quality service to customers by preparing beverages and serving guests in accordance with Brand standards

 §  Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and up selling to premium products as appropriate

§  Demonstrates a thorough knowledge of beverage recipes and mixing procedures

§  Maintains knowledge of bar inventory and wine selection to respond properly to customer questions

§  Prepares drinks in accordance with the guest’s order

§  Stocks and orders all supplies and glassware; displays beverages in an attractive fashion

 Assures high quality of service and product and maximises the profitability of the operation by assisting the Food & Beverage Manager in managing the bar in accordance with Brand’s standards

 §  Co-ordinates schedule and staffing for assigned shifts

§  Supervises bar staff during assigned shifts

§  Assists in the control of customer bills

§  Approves requisitions for required supplies in Manager’s absence

 §  Promotes good public relations through the proper handling of customer complaints

 §  Ensures that product served is in accordance with Brand’s standards by inspecting food presentation and ensuring that staff utilise proper serving techniques

 Ensures that the customer receives quality service by providing work direction for Bar staff

 §  Supervises servers, verifying that their workstations are stocked, neat and orderly

§  Ensures that the area is ready for customers by checking overall condition of bar on a regular basis

§  Ensures that the restaurant is in neat and orderly condition at all times

 §  Provides accurate reports of operations for management as requested

 Adheres to legal and/or Brand policies and standards

 §  Understands and follows the laws and guidelines for beverage service

§  Handles cash, checks and/or credit cards in accordance with Brand policies

 §  Keeps Manager promptly and fully informed of all problems or unusual matters of significance.

 §  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 §  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

 §  At all times projects a favourable image of the Hotel to the public.

 Creates 100% guest satisfaction by providing Yes I Can! genuine hospitality and by exceeding guests expectations

 §  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologises with empathy, finds a solution and follows through when resolving guest problems

§  Assumes the responsibility to notice when the guest is not satisfied and uses best judgement as to when it is appropriate to use the 100% Guest Satisfaction Guarantee

§  Performs other duties as required to provide Yes I Can! genuine hospitality

 Provides prompt quality service to customers by preparing beverages and serving guests in accordance with Brand standards

 §  Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and up selling to premium products as appropriate

§  Demonstrates a thorough knowledge of beverage recipes and mixing procedures

§  Maintains knowledge of bar inventory and wine selection to respond properly to customer questions

§  Prepares drinks in accordance with the guest’s order

§  Stocks and orders all supplies and glassware; displays beverages in an attractive fashion

 Assures high quality of service and product and maximises the profitability of the operation by assisting the Food & Beverage Manager in managing the bar in accordance with Brand’s standards

 §  Co-ordinates schedule and staffing for assigned shifts

§  Supervises bar staff during assigned shifts

§  Assists in the control of customer bills

§  Approves requisitions for required supplies in Manager’s absence

 §  Promotes good public relations through the proper handling of customer complaints

 §  Ensures that product served is in accordance with Brand’s standards by inspecting food presentation and ensuring that staff utilise proper serving techniques

 Ensures that the customer receives quality service by providing work direction for Bar staff

 §  Supervises servers, verifying that their workstations are stocked, neat and orderly

§  Ensures that the area is ready for customers by checking overall condition of bar on a regular basis

§  Ensures that the restaurant is in neat and orderly condition at all times

 §  Provides accurate reports of operations for management as requested

 Adheres to legal and/or Brand policies and standards

 §  Understands and follows the laws and guidelines for beverage service

§  Handles cash, checks and/or credit cards in accordance with Brand policies

 §  Keeps Manager promptly and fully informed of all problems or unusual matters of significance.

 §  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

 §  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

 §  At all times projects a favourable image of the Hotel to the public.