Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson’s overall mission, vision values and strategies

§  Develops and implements strategies for department

§  Monitors status regularly and adjusts strategies as appropriate

§  Develops and implements strategies for Room Service that support achievement of the hotel’s goals

Develops and implements strategies to achieve revenue and profit goal

§  Works with Food and Beverage management to create menus and coordinate service for special events

§  Develops and implements special promotions and employee incentives

§  Provides employees with current up-to-date information on menu offerings

§  Increases sales by coaching employees on effective sales techniques

§  Controls labor costs and maximizes productivity by using forecasting techniques to adjust scheduling

Manages the operation of Room Service

§  Coordinates the set-up of Room Service in accordance with Radisson Hotels standards

§  Ensures guest orders are filled promptly

§  Maintains clean, orderly, and stocked work area

§  Monitors hallways to ensure used dishware is returned promptly

§  Orders supplies and/or approves requisitions for Room Service orders

§  Spot checks orders on preparation, garnishments seasoning, portion size, temperature, etc.

§  Completes control reports

§  Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to Room Service

Develops and implements strategies and practices which support employee engagement

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Follows hotel grooming and hygiene standards

§  Minimise safety hazards by following all safety rules and procedures

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

Participates in the development and implementation for of business strategies for the restaurant which are aligned with Radisson’s overall mission, vision values and strategies

§  Develops and implements strategies for department

§  Monitors status regularly and adjusts strategies as appropriate

§  Develops and implements strategies for Room Service that support achievement of the hotel’s goals

Develops and implements strategies to achieve revenue and profit goal

§  Works with Food and Beverage management to create menus and coordinate service for special events

§  Develops and implements special promotions and employee incentives

§  Provides employees with current up-to-date information on menu offerings

§  Increases sales by coaching employees on effective sales techniques

§  Controls labor costs and maximizes productivity by using forecasting techniques to adjust scheduling

Manages the operation of Room Service

§  Coordinates the set-up of Room Service in accordance with Radisson Hotels standards

§  Ensures guest orders are filled promptly

§  Maintains clean, orderly, and stocked work area

§  Monitors hallways to ensure used dishware is returned promptly

§  Orders supplies and/or approves requisitions for Room Service orders

§  Spot checks orders on preparation, garnishments seasoning, portion size, temperature, etc.

§  Completes control reports

§  Communicates with other departments regarding supplies, special events, staffing, and other areas as they pertain to Room Service

Develops and implements strategies and practices which support employee engagement

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Follows hotel grooming and hygiene standards

§  Minimise safety hazards by following all safety rules and procedures

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public