Receives and promptly prepares customer orders for room service:

§  Accurately records, pre-checks and picks-up room service orders.

§   Exhibits complete knowledge of menu items and specifications including proper preparation methods.

§  Stays current with daily specials, new menu items, price changes, etc..

§  Serves orders to customers in a prompt manner.

§  Rectifies any customer dissatisfaction and/or reports it to the manager.

§  Clears tables, using proper method to stack dishes, glassware and silverware.

§  Polishes silverware, folds linen.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other employees at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.

Receives and promptly prepares customer orders for room service:

§  Accurately records, pre-checks and picks-up room service orders.

§   Exhibits complete knowledge of menu items and specifications including proper preparation methods.

§  Stays current with daily specials, new menu items, price changes, etc..

§  Serves orders to customers in a prompt manner.

§  Rectifies any customer dissatisfaction and/or reports it to the manager.

§  Clears tables, using proper method to stack dishes, glassware and silverware.

§  Polishes silverware, folds linen.

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures:

§  Attends work on time and as scheduled.

§  Follows hotel grooming and hygiene standards.

§  Minimise safety hazards by following all safety rules and procedures.

§  Refrain from personal conversations with other employees at the main entrance.

§  Keeps immediate manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favourable working relationship with all other company employees to foster and promote co-operative and harmonious working climate.

§  At all time projects a favourable image of Brand to the public.