Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality

§  Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

§  Empty all trash containers and replace with fresh liners

§  Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

§  Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

§  Clean and vacuum exterior entry and hallways

§  Keep linen closets and supply areas clean and organized

§  Ensure guest laundry and dry-cleaning orders are attended to promptly

§  Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

§  Promptly handles guest complaints or requests and refers to supervisor if unable to handle

§  Ensures that all rooms or suites are secured upon leaving the guest room or suite

 Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

 Adheres to Hotel policies and procedures

§  Attends work on time as scheduled

§  Follows hotel grooming and dress standards

§  Follows safety and security rules and procedures

§  Knows and follows safety procedures concerning blood-borne pathogens

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance   

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality

§  Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

§  Empty all trash containers and replace with fresh liners

§  Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

§  Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

§  Clean and vacuum exterior entry and hallways

§  Keep linen closets and supply areas clean and organized

§  Ensure guest laundry and dry-cleaning orders are attended to promptly

§  Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

§  Promptly handles guest complaints or requests and refers to supervisor if unable to handle

§  Ensures that all rooms or suites are secured upon leaving the guest room or suite

 Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

 Adheres to Hotel policies and procedures

§  Attends work on time as scheduled

§  Follows hotel grooming and dress standards

§  Follows safety and security rules and procedures

§  Knows and follows safety procedures concerning blood-borne pathogens

§  Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance   

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public