Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality.

As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

 Empty all trash containers and replace with fresh liners

 Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

 Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

 Clean and vacuum exterior entry and hallways

Keep linen closets and supply areas clean and organized

Ensure guest laundry and dry-cleaning orders are attended to promptly

Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

Promptly handles guest complaints or requests and refers to supervisor if unable to handle

Ensures that all rooms or suites are secured upon leaving the guest room or suite

 Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

 Adheres to Hotel policies and procedures

 Attends work on time as scheduled

 Follows hotel grooming and dress standards

 Follows safety and security rules and procedures

Knows and follows safety procedures concerning blood-borne pathogens

Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance   

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favorable image of the Hotel to the public

Creates guest satisfaction and exceeds expectations by providing the service brand behaviour and genuine hospitality.

As Per brand standards, cleans assigned guest rooms or suites which includes making beds, vacuuming, dusting, arranging room furniture if required, and cleaning bathroom

 Empty all trash containers and replace with fresh liners

 Restock useable items in guest rooms or suites, i.e., soap, towels, paper items

 Ensure removal and appropriate disposition of guest room trays, dinner, glass and silverware

 Clean and vacuum exterior entry and hallways

Keep linen closets and supply areas clean and organized

Ensure guest laundry and dry-cleaning orders are attended to promptly

Notifies supervisor promptly of any special guestroom or suite issues including reporting of any maintenance needs

Promptly handles guest complaints or requests and refers to supervisor if unable to handle

Ensures that all rooms or suites are secured upon leaving the guest room or suite

 Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

Gives personal attention, takes personal responsibility and uses teamwork when providing guest service and experience

Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs other duties required to provide the service brand behavior and genuine hospitality

 Adheres to Hotel policies and procedures

 Attends work on time as scheduled

 Follows hotel grooming and dress standards

 Follows safety and security rules and procedures

Knows and follows safety procedures concerning blood-borne pathogens

Keeps immediate Supervisor promptly and fully informed of all problems or unusual matters of significance   

 Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

 Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

 At all times projects a favorable image of the Hotel to the public