Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

§  Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals

§  Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

§  Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas

§  Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals

§  Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate

§  Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

§  Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly

§  Ensures front desk handles billing and cash in accordance with hotel’s standards

§  Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments

§  Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Keeps General Manager promptly and fully aware of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

§  Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner

Participates in the development and implementation of business strategies for the hotel which are aligned with Radisson’s overall mission, vision values and strategies

§  Develops and implements strategies for front office, bell stand, parking, concierges, etc. that support achievement of the hotel’s goals

§  Monitors status regularly and adjusts strategies as appropriate

Manages the operation of the front office and related areas

§  Creates the first impression by supervising the door, bell stand, parking, concierge and front office areas

§  Develops and implements processes and procedures for assigned departments which support achievement of service and financial goals

§  Participates in the preparation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate

§  Prepares and analyzes reports in order to develop an informative database for decision making and to communicate upcoming business throughout the hotel

§  Analyzes business forecasts and maximizes productivity by adjusting schedules accordingly

§  Ensures front desk handles billing and cash in accordance with hotel’s standards

§  Plans and coordinates hotel housing activities by working closely with Sales, Catering, Housekeeping and other departments

§  Ensures front office is in compliance with all hotel policy and procedures

Develops and implements strategies and practices which support employee engagement

§  Recruits and selects qualified candidates

§  Provides employees with the orientation and training needed to understand expectations and perform job responsibilities

§  Communicates performance expectations and provides employees with on-going feedback

§  Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Creates 100% guest satisfaction by providing the Yes I Can! experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction

§  Performs other duties required to provide the service brand behavior and genuine hospitality

Adheres to hotel policies and procedures

§  Keeps General Manager promptly and fully aware of all problems or unusual matters of significance

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objective of this position

§  Maintains a favourable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment

§  At all times projects a favourable image of the Hotel to the public

§  Works in conjunction with the Human Resources Department to ensure that all HR initiatives, both at corporate and hotel level are implemented and adhered to in a pro-active and professional manner