§  Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.

§  Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

§  Performs other duties required to provide the service brand behaviour and genuine hospitality.

§  Adheres to hotel policies and procedures

§  Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.

§  Keeps Manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

§  At all times projects a favorable image of the Hotel to the public.

§  Minimum three year front office experience.

§  High school diploma required, bachelor’s degree preferred.

§  Strong computer systems skills including; reservations and reporting systems.

§  Strong financial acumen.

§  Excellent communication skills, ability to influence situations.

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork.

§  Strong Microsoft Office suite and reporting system skills.

§  Ability to work a flexible schedule.

§  Provides feedback to the employee and department manager on the employee’s performance of job responsibilities.

§  Creates 100% guest satisfaction by providing the Yes I Can! Experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations.

§  Gives personal attention, takes personal responsibility and uses teamwork when providing guest service.

§  Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems.

§  Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.

§  Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.

§  Performs other duties required to provide the service brand behaviour and genuine hospitality.

§  Adheres to hotel policies and procedures

§  Ability to manage all emergencies, guest and employee accidents and act appropriately to achieve a satisfactory outcome.

§  Keeps Manager promptly and fully informed of all problems or unusual matters of significance.

§  Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.

§  Maintains a favorable working relationship with all other hotel employees to foster and promote a co-operative and harmonious working environment.

§  At all times projects a favorable image of the Hotel to the public.

§  Minimum three year front office experience.

§  High school diploma required, bachelor’s degree preferred.

§  Strong computer systems skills including; reservations and reporting systems.

§  Strong financial acumen.

§  Excellent communication skills, ability to influence situations.

§  Able to collaborate effectively with other hotel employees and managers to ensure teamwork.

§  Strong Microsoft Office suite and reporting system skills.

§  Ability to work a flexible schedule.