TASKS, DUTIES AND RESPONSIBILITIES

·         Prepares night audit reports and night revenue reports

·         Is available to register, process, and greet guests promptly checks the daily arrival list

·         Welcomes guests to the hotel

·         Arranges developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

·         Allocates rooms and issues appropriate keys

·         Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment

·         Changes room rates and guest rooms if approved by Night Manager

·         Is aware, at all times, of current room status and room availability

·         Is fully aware of, and knows how to handle, all current and future hotel promotions

·         Utilizes yield management to maximize room revenue, and to fill the hotel to maximum occupancy

·         Minimizes loss of revenue by adhering to all established credit procedures

·         Insures all guests establish credit upon check-in

·         Receives proper approval codes for cash and credit card paying customers

·         Identifies and records special billing instructions and notifies accounting and Night Manager

·         Completes shift closing accurately by getting appropriate approval signatures and authorization codes

·         Adheres to hotel policies regarding the use of cash banks

·         Communicates effectively with customers, colleagues, and supervisors

·         Keeps effective key control

·         Ensures that guest mail and messages are delivered promptly

·         Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

·         Issues safety deposit boxes to guests upon request

·         Uses the ABC approach to respond to negative comments and complaints; and notifies Night Manager immediately for appropriate follow-up

·         Performs Opera and Micros End of Day closings after completing the daily audit

TASKS, DUTIES AND RESPONSIBILITIES

·         Prepares night audit reports and night revenue reports

·         Is available to register, process, and greet guests promptly checks the daily arrival list

·         Welcomes guests to the hotel

·         Arranges developments in the hotel by reviewing the communication log book each shift; updates log book for next shift

·         Allocates rooms and issues appropriate keys

·         Follows-up and verifies arrivals by updating registration cards in regards to spelling of guest’s name, address and method of payment

·         Changes room rates and guest rooms if approved by Night Manager

·         Is aware, at all times, of current room status and room availability

·         Is fully aware of, and knows how to handle, all current and future hotel promotions

·         Utilizes yield management to maximize room revenue, and to fill the hotel to maximum occupancy

·         Minimizes loss of revenue by adhering to all established credit procedures

·         Insures all guests establish credit upon check-in

·         Receives proper approval codes for cash and credit card paying customers

·         Identifies and records special billing instructions and notifies accounting and Night Manager

·         Completes shift closing accurately by getting appropriate approval signatures and authorization codes

·         Adheres to hotel policies regarding the use of cash banks

·         Communicates effectively with customers, colleagues, and supervisors

·         Keeps effective key control

·         Ensures that guest mail and messages are delivered promptly

·         Demonstrates a working knowledge of all services and facilities of the hotel, and effectively assists the hotel’s guests

·         Issues safety deposit boxes to guests upon request

·         Uses the ABC approach to respond to negative comments and complaints; and notifies Night Manager immediately for appropriate follow-up

·         Performs Opera and Micros End of Day closings after completing the daily audit