TASKS, DUTIES AND RESPONSIBILITIES:

Meets and exceeds customer and team member expectations by providing Yes I Can! Service & teamwork

·      Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations

·      Communicates effectively with customers, colleagues and supervisors

·      Demonstrates teamwork by co-operating and assisting colleagues as needed

·      Meets Yes I Can Service standards

Adheres to hotel policies & procedures

·      Attends work on time as scheduled

·      Follows hotel standards regarding personal hygiene

·      Minimizes dangers by following all safety rules and regulations

·      Maintains a favourable reputation of the Radisson Blu Hotel at all times

·         Sets up chairs and tables in the restaurant before it opens for business

·         Wipes tables and chairs and polishes china, glassware and cutlery

·         Fills up service station, supplies the service station during service hours, with necessary condiments, china, glassware, linen and makes sure cutlery is always polished

·         Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest

·         Takes drink and food orders from the guest, and process these orders into the Micros system

·         Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments

·         Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest in the “Yes I can!” spirit

·         Informs his assigned supervisor immediately of any irregularities or complaints

·         Clears tables of dirty and empty glasses (and dishes), replenishes drinks and changes ashtrays as per service standards

·         Clears regularly the service station and keeps it clean and tidy

·         Helps out in other areas when needed

·         Farewells guests at departure whenever possible

·         Must have a good knowledge of all food & drink items served according to the menu

·         Is aware of the proper presentation of food & drinks served and advises Supervisor if incorrect

·         Is fully trained about menu and promotions including approximate preparation times.

·         Is able to serve quickly and efficiently

·         Is familiar with proper handling and maintenance of service equipment

·         Attends scheduled outlet meetings and regular training sessions

·         Carries out any other duty that may be assigned by the management

·         Is aware of the reservations of the restaurant throughout the shift

·         Knows Micros system functions and use

TASKS, DUTIES AND RESPONSIBILITIES:

Meets and exceeds customer and team member expectations by providing Yes I Can! Service & teamwork

·      Provides value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations

·      Communicates effectively with customers, colleagues and supervisors

·      Demonstrates teamwork by co-operating and assisting colleagues as needed

·      Meets Yes I Can Service standards

Adheres to hotel policies & procedures

·      Attends work on time as scheduled

·      Follows hotel standards regarding personal hygiene

·      Minimizes dangers by following all safety rules and regulations

·      Maintains a favourable reputation of the Radisson Blu Hotel at all times

·         Sets up chairs and tables in the restaurant before it opens for business

·         Wipes tables and chairs and polishes china, glassware and cutlery

·         Fills up service station, supplies the service station during service hours, with necessary condiments, china, glassware, linen and makes sure cutlery is always polished

·         Knows all tables by numbers and seats, in order to serve the correct drink and dish to each guest

·         Takes drink and food orders from the guest, and process these orders into the Micros system

·         Serves food & drinks to the guest, applying correct sequence of service and making sure the guest gets all necessary condiments and accompaniments

·         Constantly checks up on guests and attends personally to enquiries, requests or complaints by the guest in the “Yes I can!” spirit

·         Informs his assigned supervisor immediately of any irregularities or complaints

·         Clears tables of dirty and empty glasses (and dishes), replenishes drinks and changes ashtrays as per service standards

·         Clears regularly the service station and keeps it clean and tidy

·         Helps out in other areas when needed

·         Farewells guests at departure whenever possible

·         Must have a good knowledge of all food & drink items served according to the menu

·         Is aware of the proper presentation of food & drinks served and advises Supervisor if incorrect

·         Is fully trained about menu and promotions including approximate preparation times.

·         Is able to serve quickly and efficiently

·         Is familiar with proper handling and maintenance of service equipment

·         Attends scheduled outlet meetings and regular training sessions

·         Carries out any other duty that may be assigned by the management

·         Is aware of the reservations of the restaurant throughout the shift

·         Knows Micros system functions and use