Rooms Reservations Manager

Iconic, stylish, sophisticated. Does that sound like you? If you Say Yes I Can! here at the Radisson Blu Hotel, we’re looking for passionate hoteliers just like you!

At Radisson Blu Hotel, we are one team and make memorable moments for our guests.
Can you ensure consistent levels of Yes I Can! service within your team? Can you provide the focus on the detail whilst making sure the numbers add up! Do you like a full house? You will love this! It’s all about building meaningful relationships, being able to anticipate guest needs.

Key Responsibilities of Rooms Reservations Manager:

• Manages the Rooms Reservations team members and supports the Head of Department in implementing training plans, coaching and mentoring team members.
• Maximises Rooms revenue and guest satisfaction by receiving enquiries
• Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Rooms Reservations function within the hotel
• Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
• Follows-up with guests to determine satisfaction; measures results and supports strategies to improve the quality of the guest
experience:

• People developer/exporter
Requirements of Rooms Reservations Manager:
• Proficient in all Rooms Reservations procedures to be a resource when needed
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities and attention to detail
• Strong working knowledge of Opera Property Management System

It’s all about the experience. No reservations, say Yes I Can! Come join us and Make Every Moment Matter!

Rooms Reservations Manager

Iconic, stylish, sophisticated. Does that sound like you? If you Say Yes I Can! here at the Radisson Blu Hotel, we’re looking for passionate hoteliers just like you!

At Radisson Blu Hotel, we are one team and make memorable moments for our guests.
Can you ensure consistent levels of Yes I Can! service within your team? Can you provide the focus on the detail whilst making sure the numbers add up! Do you like a full house? You will love this! It’s all about building meaningful relationships, being able to anticipate guest needs.

Key Responsibilities of Rooms Reservations Manager:

• Manages the Rooms Reservations team members and supports the Head of Department in implementing training plans, coaching and mentoring team members.
• Maximises Rooms revenue and guest satisfaction by receiving enquiries
• Upholds a high level of regular, frequent, accurate and timely communication to all related departments regarding the Rooms Reservations function within the hotel
• Delivers a pro-active sales culture within the Office to ensure all budgeted revenues are achieved
• Follows-up with guests to determine satisfaction; measures results and supports strategies to improve the quality of the guest
experience:

• People developer/exporter
Requirements of Rooms Reservations Manager:
• Proficient in all Rooms Reservations procedures to be a resource when needed
• A proven track record in a similar role within a quality environment and to be able to demonstrate excellent standards and team member management
• Commercially aware
• Driven and ambitious to inspire the team to consistently deliver and exceed service standards
• Clear thinker with excellent communication abilities and attention to detail
• Strong working knowledge of Opera Property Management System

It’s all about the experience. No reservations, say Yes I Can! Come join us and Make Every Moment Matter!