Accessibility
Assistant Front Office Manager FS
Summary
Assistant Front Office Manager FS
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 4 years of experience |
| Location | Arboretum Rd, Nairobi, Kenya |
Assistant Front Office Manager FS
Description
|
TASKS, DUTIES AND RESPONSIBILITIES MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE · Achieves guest satisfaction and room revenue goals by supervising the Front Office operation · Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees · Oversees and participates in the prompt and courteous check-in and check-out of guests · Addresses questions or problems pertaining to customer room accommodations and rates · Controls condition of rooms · Keeps effective key control and participates in matters relating to customer room security · Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions · Controls room rates, and implements approved rate changes · Monitors advance deposit and credit procedures · Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve · Brings major needs for repair to the attention of the Front Office Manager · Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests · Blocks rooms for VIP’s and special guests in conjunction with Guest Relations Manager · Is proficient in all Front Office procedures to be a resource when needed · Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue · Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation · Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies · Analyses the rate variance report to ensure proper room rate and revenue control · Analyses credit check report daily for possible doubtful accounts
MANAGING THE FRONT OFFICE TEAM RESPONSIBLE FOR Receptionists Reception Supervisors Switchboard Operators
· Utilizes leadership skills and motivation to maximize employee productivity and satisfaction · Monitors the Front Office team’s overall service and team work daily and focuses on how to improve and increase service delivery efficiency · Analyses departmental financial reports, and takes corrective action and follow-up · Helps Front Office staff increase REVPAR and Willingness to Return by increasing sales and average rate · Checks and revises night clerk source of business report · Co-ordinates billing with the Accounting Department · Controls and pre-assigns rooms and arrangements for groups booked · Provides effective sales effort at Front Office to maximise rooms revenue · Maximises the total occupancy of the Rezidor hotels in the area, by serving as a liaison with other Rezidor hotels · Checks Front Office equipment periodically · Maintains Front Office supplies
LAWS, REGULATIONS AND POLICIES · Makes sure Front Office follows all applicable laws · Keeps track on purchasing costs for department for maximum quality to lowest possible price · Makes sure that Front Office deliver quality guest services within departmental and corporate standards and guidelines
HUMAN RESOURCES MANAGEMENT · Identifies training needs and develops the departmental training plan · Trains Front Office staff appropriately and proactively · Ensures that staff meets and exceeds guest expectations by training and inspiring staff to provide Yes I Can! service · Makes sure staff receives skills training to provide consistent, reliable service · Encourages, develops and manages effective employee relations within department and throughout the hotel · Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Rooms Division Manager ·
Works closely with the Rooms Division Manager, and
the Human Resources Manager to conduct the following Human Resources related
tasks within department:
EMPLOYEE RELATIONS · Fosters and develops effective employee relations within department, and throughout the hotel · Utilises effective internal communication, including weekly meetings with Service Managers to ensure optimum team work and productivity · Conducts monthly departmental meetings with all Front Office staff present · Looks for ways to motivate and challenge employees · Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
HEALTH AND SAFETY · Ensures that all potential and real hazards are reported and reduced immediately · Fully understands the hotel’s fire, emergency, and bomb procedures · Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees · Ensures that all employees within own department work in a safe manner that does not harm or injure self or others · Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department · Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations · Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening · Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department
MISCELLANEOUS · Maintains statistics on rooms and reservations, customer arrivals and departures, average occupancy rates and related information · Prepares proper follow-up and /or forecasts to aid in management decision making · Prepares departmental budget and business plan; assures department operates within approved budget · Analyses deviation to budget, and takes action when required · Attends meetings and training required by Rooms Division Manager · Assists colleagues to perform similar or related jobs when necessary · Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently · Accepts flexible work schedule necessary for uninterrupted service to hotel guests · Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel · Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function ·
Is well updated on, and possesses solid knowledge of
the following:
|
|
TASKS, DUTIES AND RESPONSIBILITIES MANAGE AND COORDINATE FRONT OFFICE OPERATIONS TO PROVIDE THE HIGHEST STANDARD OF SERVICE · Achieves guest satisfaction and room revenue goals by supervising the Front Office operation · Ensures that Front Office is staffed according to need by utilizing business forecasts to schedule employees · Oversees and participates in the prompt and courteous check-in and check-out of guests · Addresses questions or problems pertaining to customer room accommodations and rates · Controls condition of rooms · Keeps effective key control and participates in matters relating to customer room security · Ensures that guest mail and messages are delivered promptly by overseeing mail and message delivery functions · Controls room rates, and implements approved rate changes · Monitors advance deposit and credit procedures · Responds orally to positive and negative comments expressed in comments from guests, and in comment cards, and develops strategies to improve · Brings major needs for repair to the attention of the Front Office Manager · Checks the arrival list, conference guest list, and VIP list and informs appropriate individuals on returning guests, VIP’s and special guests · Blocks rooms for VIP’s and special guests in conjunction with Guest Relations Manager · Is proficient in all Front Office procedures to be a resource when needed · Challenges Front Office staff to utilize yield management, occupancy and average room rate to maximize room revenue · Controls and analyses departmental costs on an ongoing basis; takes action to control negative deviation · Monitors Front Office activities regarding discounts, billing instructions, and compliance with hotel credit policies · Analyses the rate variance report to ensure proper room rate and revenue control · Analyses credit check report daily for possible doubtful accounts
MANAGING THE FRONT OFFICE TEAM RESPONSIBLE FOR Receptionists Reception Supervisors Switchboard Operators
· Utilizes leadership skills and motivation to maximize employee productivity and satisfaction · Monitors the Front Office team’s overall service and team work daily and focuses on how to improve and increase service delivery efficiency · Analyses departmental financial reports, and takes corrective action and follow-up · Helps Front Office staff increase REVPAR and Willingness to Return by increasing sales and average rate · Checks and revises night clerk source of business report · Co-ordinates billing with the Accounting Department · Controls and pre-assigns rooms and arrangements for groups booked · Provides effective sales effort at Front Office to maximise rooms revenue · Maximises the total occupancy of the Rezidor hotels in the area, by serving as a liaison with other Rezidor hotels · Checks Front Office equipment periodically · Maintains Front Office supplies
LAWS, REGULATIONS AND POLICIES · Makes sure Front Office follows all applicable laws · Keeps track on purchasing costs for department for maximum quality to lowest possible price · Makes sure that Front Office deliver quality guest services within departmental and corporate standards and guidelines
HUMAN RESOURCES MANAGEMENT · Identifies training needs and develops the departmental training plan · Trains Front Office staff appropriately and proactively · Ensures that staff meets and exceeds guest expectations by training and inspiring staff to provide Yes I Can! service · Makes sure staff receives skills training to provide consistent, reliable service · Encourages, develops and manages effective employee relations within department and throughout the hotel · Identifies employees with potential for promotion and/or transfer and makes appropriate development plans for him or her together with the Rooms Division Manager ·
Works closely with the Rooms Division Manager, and
the Human Resources Manager to conduct the following Human Resources related
tasks within department:
EMPLOYEE RELATIONS · Fosters and develops effective employee relations within department, and throughout the hotel · Utilises effective internal communication, including weekly meetings with Service Managers to ensure optimum team work and productivity · Conducts monthly departmental meetings with all Front Office staff present · Looks for ways to motivate and challenge employees · Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities
HEALTH AND SAFETY · Ensures that all potential and real hazards are reported and reduced immediately · Fully understands the hotel’s fire, emergency, and bomb procedures · Ensures that emergency procedures are practiced and enforced to provide for the security and safety of guests and employees · Ensures that all employees within own department work in a safe manner that does not harm or injure self or others · Stimulates and encourages a general awareness of health and safety in tasks and activities managed within the department · Ensures the safety of the people and property within the premises by applying hotel regulations, and adhering to existing laws and regulations · Anticipates possible and probable hazards and conditions and either corrects them or take action to prevent them from happening · Ensures that the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct of hotel employees is maintained by all employees in the department
MISCELLANEOUS · Maintains statistics on rooms and reservations, customer arrivals and departures, average occupancy rates and related information · Prepares proper follow-up and /or forecasts to aid in management decision making · Prepares departmental budget and business plan; assures department operates within approved budget · Analyses deviation to budget, and takes action when required · Attends meetings and training required by Rooms Division Manager · Assists colleagues to perform similar or related jobs when necessary · Ensures guest satisfaction by attending to their requests and inquires courteously and efficiently · Accepts flexible work schedule necessary for uninterrupted service to hotel guests · Maintains own working area, and materials clean, tidy and in good shape; reports defective materials and equipment to appropriate person within the hotel · Continuously seeks to endeavour and improve the department’s efficient operation, and knowledge of own job function ·
Is well updated on, and possesses solid knowledge of
the following:
|
Details
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 4 years of experience |
| Location | Arboretum Rd, Nairobi, Kenya |
Skills
Training Experience
Staff Scheduling
Microsoft Office
Point of Sale
POS Systems
Fast-Paced Experience
Fluent in English
Advanced Knowledge of Cash Registers/ Money Handling
By applying you confirm you have these skills.
Radisson Blu Residence Nairobi, Arboretum-Rooms
| Salary | Competitive salary |
| Schedule | Full Time |
| Experience | Minimum 4 years of experience |
Share with Friends
Arboretum Rd, Nairobi, Kenya