·         Performs a variety of duties to assist hotel guests and patrons such as:

o   Welcoming guests at the airport

o   Inviting guests to sit down in the shuttle telling them when they will be departing and how long it will take to arrive at the hotel

o   Driving safely and secure

o   Unloading and loading baggage

o   Giving directions and answering inquiries

·         Maintains the vehicle clean.

·         Respects all safety procedures and traffic codes.

·         Call guests by name whenever possible.

·         Reports to supervisor if any damage of the luggage.

·         Provides and maintains the highest standard of guest care and service.

·         Maintains a high standard of personal hygiene and grooming at all times.

·         Ensures that designated uniform is worn, well pressed and in a good state of repair and to ensure that name badge is worn at all times.

·         Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

·         Handle any guest complaints or problems promptly and to ensure that all resolved / unresolved incidents are reported to the Supervisor.

·         Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times.

·         Acts on your responsibilities for Health and Safety and work.

·         Be security conscious with respect to guest, staff and hotel property / welfare and to report suspicious circumstances to the Supervisor.

·         Follows all procedures set up for the protection of the environment.

SECURITY, HEALTH AND SAFETY

·         Ensures that guest details are not disclosed

·         Maintains high confidentiality in regards to guest privacy

·         Reports any suspicious behavior of guests and staff to the GRM and Security

·         Notifies GRM and Executive Housekeeper regarding lost and found objects

·         Ensures that all potential and real hazards are reported appropriately immediately

·         Follows emergency procedures to provide for the security and safety of guests and employees

·         Works in a safe manner that does not harm or injure self or others

·         Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

·         Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

GUEST RELATIONS

·         Welcomes and escorts guests upon arrival; exhibits courteous manners

·         Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information

·         Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels

·         Knows the names of key people within The Carlson Rezidor Hotel Group

·         Uses the right approach to respond to negative comments and complaints; and notifies GRM, and appropriate Department Head immediately for appropriate follow-up

·         Performs a variety of duties to assist hotel guests and patrons such as:

o   Welcoming guests at the airport

o   Inviting guests to sit down in the shuttle telling them when they will be departing and how long it will take to arrive at the hotel

o   Driving safely and secure

o   Unloading and loading baggage

o   Giving directions and answering inquiries

·         Maintains the vehicle clean.

·         Respects all safety procedures and traffic codes.

·         Call guests by name whenever possible.

·         Reports to supervisor if any damage of the luggage.

·         Provides and maintains the highest standard of guest care and service.

·         Maintains a high standard of personal hygiene and grooming at all times.

·         Ensures that designated uniform is worn, well pressed and in a good state of repair and to ensure that name badge is worn at all times.

·         Have a good knowledge of all hotel facilities and be able to answer guest questions in a quick, polite and helpful manner.

·         Handle any guest complaints or problems promptly and to ensure that all resolved / unresolved incidents are reported to the Supervisor.

·         Ensures company, hotel and statutory rules, regulations and policies are adhered to at all times.

·         Acts on your responsibilities for Health and Safety and work.

·         Be security conscious with respect to guest, staff and hotel property / welfare and to report suspicious circumstances to the Supervisor.

·         Follows all procedures set up for the protection of the environment.

SECURITY, HEALTH AND SAFETY

·         Ensures that guest details are not disclosed

·         Maintains high confidentiality in regards to guest privacy

·         Reports any suspicious behavior of guests and staff to the GRM and Security

·         Notifies GRM and Executive Housekeeper regarding lost and found objects

·         Ensures that all potential and real hazards are reported appropriately immediately

·         Follows emergency procedures to provide for the security and safety of guests and employees

·         Works in a safe manner that does not harm or injure self or others

·         Maintains the highest standards of personal hygiene, dress, uniform, appearance, body language and conduct

·         Responsible Business: show involvement and be interested in environmental and/or social issues by participating in Responsible Business hotel and departmental activities

GUEST RELATIONS

·         Welcomes and escorts guests upon arrival; exhibits courteous manners

·         Provides guests with hotel brochures, local maps, and restaurant menus as requested, and refers them to the Concierge for further information

·         Proactively informs Front Office staff regarding spelling of guest’s names based on luggage labels

·         Knows the names of key people within The Carlson Rezidor Hotel Group

·         Uses the right approach to respond to negative comments and complaints; and notifies GRM, and appropriate Department Head immediately for appropriate follow-up