MEETINGS & EVENTS PROMISES

In line with the Meetings & Events Promises, all operational standards stated in the M&E Manual must be adhered to.  By signing your job description, you are also signing to confirm that you have been issued with the M&E Manual and have read and understood the Meetings & Events Promises, accredited by MPI (Meeting Professional International).

TASKS, DUTIES AND RESPONSIBILITIES

§   Plans for, and carries out work in accordance with the Meetings & Events Promises

§   Achieves budgeted goals by executing activities within assigned market segments

§   Achieves numerous business lead appointments per week

§   Assists in the development of annual sales goals

§   Prepares offers & contracts in line with the hotel's Meetings & Events Promises

§   Communicating and planning with the meetings & events operations team to ensure high quality standards are maintained

§   Utilising guest feedback developing services and procedures to enhance guest satisfaction.

§   Maximising hotel revenue and guest satisfaction by ensuring accurate and effective processing of conference bookings, private functions and weddings.

§   Assists in the completion of monthly reports

§   Maintains effective correspondence

§   Meets budgeted sales and profit margin for group business, by offering, selling and confirming business rates as required

§   Develops data and recommends programmes to meet client’s needs

§   Updates all activities on salesforce.com as per company standards and maintains good records post appointment

§   Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying guest needs

§   Displays consultative and value-added approach to selling

§   Keeps track of files on a timely basis to confirm business

§   Uses pro-active sales calls to find and develop new sales leads

§   Conducts on-site client inspections and entertainment as required

§   Communicates guest’s requests to all departments in an effective and timely manner

§   Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan

§   Develops plans, special sales activities and promotions in a clearly targeted way

§   Conducts market analysis to determine business needs, occupancy potential and desired rates

§   Attends Radisson BLU Sales Blitz and trade shows in key market cities to develop new business and to contact established clients in these cities

§   Communicates requests for special accommodations and suites

§   Prepares accurate forecasts as requested

§   Accurately pre-blocks all special requests or VIP accommodation

§   Communicates with Front Office Manager all group VIPs for appropriate treatment

§   Follows up on commissions and other fees paid to travel agencies to ensure timely billing and payment

§   Promotes Rezidor Hotel Group Hotels where additional business is discovered and refers business in a timely manner

§   Completes activity report and monthly target report for month end revenue meeting as stipulated by Director of Sales

MANAGING MEETINGS & EVENTS SALES STAFF

§   Manages meetings & events sales team members

§   Utilises leadership skills and motivation to maximise employee productivity and satisfaction

§   Challenges team members within department to achieve optimum revenue and service standards

§   Monitors department’s overall service, interaction with other departments and team work daily, and acts to improve

MEETINGS & EVENTS PROMISES

In line with the Meetings & Events Promises, all operational standards stated in the M&E Manual must be adhered to.  By signing your job description, you are also signing to confirm that you have been issued with the M&E Manual and have read and understood the Meetings & Events Promises, accredited by MPI (Meeting Professional International).

TASKS, DUTIES AND RESPONSIBILITIES

§   Plans for, and carries out work in accordance with the Meetings & Events Promises

§   Achieves budgeted goals by executing activities within assigned market segments

§   Achieves numerous business lead appointments per week

§   Assists in the development of annual sales goals

§   Prepares offers & contracts in line with the hotel's Meetings & Events Promises

§   Communicating and planning with the meetings & events operations team to ensure high quality standards are maintained

§   Utilising guest feedback developing services and procedures to enhance guest satisfaction.

§   Maximising hotel revenue and guest satisfaction by ensuring accurate and effective processing of conference bookings, private functions and weddings.

§   Assists in the completion of monthly reports

§   Maintains effective correspondence

§   Meets budgeted sales and profit margin for group business, by offering, selling and confirming business rates as required

§   Develops data and recommends programmes to meet client’s needs

§   Updates all activities on salesforce.com as per company standards and maintains good records post appointment

§   Prepares proposals with the Director of Sales and Marketing that are geared to maximise profit while satisfying guest needs

§   Displays consultative and value-added approach to selling

§   Keeps track of files on a timely basis to confirm business

§   Uses pro-active sales calls to find and develop new sales leads

§   Conducts on-site client inspections and entertainment as required

§   Communicates guest’s requests to all departments in an effective and timely manner

§   Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan

§   Develops plans, special sales activities and promotions in a clearly targeted way

§   Conducts market analysis to determine business needs, occupancy potential and desired rates

§   Attends Radisson BLU Sales Blitz and trade shows in key market cities to develop new business and to contact established clients in these cities

§   Communicates requests for special accommodations and suites

§   Prepares accurate forecasts as requested

§   Accurately pre-blocks all special requests or VIP accommodation

§   Communicates with Front Office Manager all group VIPs for appropriate treatment

§   Follows up on commissions and other fees paid to travel agencies to ensure timely billing and payment

§   Promotes Rezidor Hotel Group Hotels where additional business is discovered and refers business in a timely manner

§   Completes activity report and monthly target report for month end revenue meeting as stipulated by Director of Sales

MANAGING MEETINGS & EVENTS SALES STAFF

§   Manages meetings & events sales team members

§   Utilises leadership skills and motivation to maximise employee productivity and satisfaction

§   Challenges team members within department to achieve optimum revenue and service standards

§   Monitors department’s overall service, interaction with other departments and team work daily, and acts to improve